Customer Service Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Fantastic challenges. Amazing opportunities.
GKN Aerospace is reimagining air travel: going further faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry were inspired by the opportunities to innovate and break boundaries. Were proud to play a part in protecting the worlds democracies. And were committed to putting sustainability at the centre of everything we do opening up and protecting our planet. With over 16000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the worlds aircraft and engine manufacturers and achieved sales of 3.35 2023. There are no limits to where you can take your career.
Job Summary
Responsible for entry of all incoming order information through direct entry in main plant systems. Maintains all related files and develops related reports. Coordinate all customer RFP/RFQs coordinate proposal activity submit compliant proposals to the customer. Administer contracts of sale and coordinate change activity. Communication between external customer and internal functions. Contract voice on the Integrated Product Team.
Job Responsibilities
Receive incoming customer orders/releases. Review existing orders part numbers revision levels quantities dates and etc. Validate proposed budgets and release work authorizations
Receives incoming customer orders/releases and pulls existing GKN paperwork. Reviews existing order/releases for accuracy in addresses part numbers revision levels quantities dates etc. to release from customers. Creates new order/line items as determined necessary.
Receive all incoming requests for proposal. Coordinate all internal activity required to respond. Assist with pricing models financial analyses and validation of pricing actions. Prepare compliant proposal packages for submission to the customer
Contract administration including coordination of changes with the customers assistance in cash collection and other administrative matters
Interact with customers and internal company disciplines as needed insuring contract compliance.
Develop any reports usually on order/ship history as required by Sales or Customer Service. Maintains pricing. Checks for pricing discrepancies from master listing on each order as they occur and notify Account Manager or Sales Development Manager. Notifies Account Managers/Sales Personnel regarding orders requiring pricing review.
Maintains training to retain proficiency in all duties. Recommends and implements process changes to improve efficiency and responsiveness.
Completes order acknowledgment in appropriate venue as required by customer.
Performs other duties as assigned. Such as closing production orders and assists other departments when necessary.
Performs Lean Enterprise and continuous improvement tasks as needed or required.
Follow departmental procedures and work instructions.
Job Qualifications
Required Qualificaitons:
- Bachelors Degree in Business
- Fluent In English
Preferred Qualifications:
- Experience in SAP
- SIOP / MPS / MRP Master Data Mgt Transportation Management Customs Transport & International regulations Internal Flow & Warehousing End-to-End visibility and data exchange Performance Monitoring Industry & Product acumen experience
- GKN Experience
Well offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry who knows how far you can go
A Great Place to work needs a Great Way of Working
Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity inclusion and belonging and by living our five powerful principles weve created a culture where everyone feels welcome to contribute. Its a culture that won us The Best Workplace Culture Award. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.
Were also committed to providing an accessible recruitment process so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.
We arethe place where human dreams plus humanendeavour shape the future of aerospace innovation and technology.
Required Experience:
IC
About Company
GKN Aerospace is a global engineering group that make essential components for industries that touch lives across the globe
