Feb'26 Customer Service India Assistant Manager, Business Services
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
I. Job Summary
The Assistant Manager Business Services is responsible for leading a team of agents and team leaders. Focus will be on efficiencies in meeting targeted WM standards of compliance for a defined period.
II. Essential Duties and Responsibilities
- Identify steps in work processes to implement and test improvement opportunities yielding optimal results.
- Monitor and review performance metrics for achievement of objectives
- Track and ensure closure of complaints
- Effectively manage Contact Center operations for consistent performance achievements
- Identify relevant training needs of agents and Team Leaders ensuring effective implementation
- Effectively manage shift operations
- Prepare work/manpower schedules incorporating contingency plans.
- Interface with IT HR Training and Quality as needed
- Collate data and generate MIS reports
III. Qualifications
A. Required Qualifications
- Bachelors Degree (accredited) or in lieu of degree
- High School Diploma or GED (accredited) and 4 years of work experience
- 5 years of relevant experience managing and/or leading in a Contact Center team environment (in addition to education requirements.
If this sounds like the opportunity that you have been looking for please click Apply.
Required Experience:
Manager
Key Skills
- Accounts Assistant Credit Control
- Autocad Design
- Corporate Risk Management
- Lab Testing
- AC Maintenance
- Accident Investigation
About Company
ABOUT WM WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through ... View more
