Claims Performance Specialist

Claims Performance Specialist

• $137963.00 per annum 12% superannuation
• Full time ongoing opportunity
• Wadawurrung/Geelong based role (hybrid work from home 3 days a week in office)

About the opportunity

The Claims Performance Specialist will play a key role within the Self-insurance Claims Performance team which forms part of an integral function in supporting the sustainability and oversight of the self-insurance model.

The Self-insurance Claims Performance Specialist is required to take a leading role in the development implementation and evaluation of assigned improvement programs to enhance the effective regulation of Victorian self-insurers. The team is responsible for monitoring and improving the performance of self-insurers by undertaking such activities as the regulatory claims management audit and quality decision making audit.

This is an opportunity to really drive and improve the performance of the self-insurer employers in Victoria in a role which you can really shape within an autonomous environment.

Key accountabilities:

• Lead and co-ordinate claims management regulatory audits and quality decision making audits of self-insurers
• Co-ordinate the audit process with self-insurer stakeholders by communicating with self-insurers and providing accurate and timely documentation
• Build and maintain strong relationships with self-insurers and key stakeholders to understand issues and influence outcomes to achieve agreed goals
• Review SISAP (Self-insurer Self-Audit Program) proposals and SISAP reports in collaboration with Portfolio Managers on creating remedial action plans and monitoring these as required to ensure compliance with regulatory requirements
• Actively support and drive your own understanding and that of the broader team in relation to all matters pertaining to the WIRC Act (2013)
• Undertake analysis of audit results and work collaboratively within the branch to enhance knowledge sharing anticipate and identify trends issues and/or emerging risks that may impact on the claims management performance of self-insurers

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You will have a strong background in dealing with and managing ambiguity along with proven experience in supporting managing and delivering change related activities to achieve key objectives.

You will also have a strong ability to be agile and flexible when required in addition to having excellent time management prioritisation and organisational skills.

Your strenghts will also include your ability to work autonomously with limited supervision along with your ability to also work collaboratively with your team.

Additionally you will possess the following skills and experience:

• Technical expertise and knowledge of the Victorian workers compensation legislation
• Demonstrated knowledge of the legal policy and claims operational environment governing WorkSafe and confidence to apply this knowledge to the auditing process
• Highly developed analytical and strategic thinking to identify business improvements and opportunities relating to self-insurers claims management
• Ability to undertake effective audit analysis and develop reports that are clear concise and effective
• Highly developed facilitation and negotiation skills and the ability to effectively engage collaborate and build relationships with a diverse range of stakeholders

Working with us

At WorkSafe our goal is for every employee to feel connected safe and valued within their team for teams to feel appreciated in the workplace and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals including First Nations people people with disabilities those from diverse cultural and linguistic backgrounds and individuals of all sexualities and genders.

Whats next

Applications close 11:00pm Wednesday 18th March 2026. Click the link to apply and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Talent Acquisition Specialist David Heaney via email