SaaS Specialist Outbound

What youll be doing

The SaaS Specialist is responsible for enhancing customer satisfaction by increasing the adoption and awareness of Carsales SaaS products and services. Reporting into the Head of SaaS Sales this role is instrumental in driving long-term client engagement product usage and business sustainability.

Key responsibilities include monitoring client service usage conducting proactive health checks and delivering education and training on evolving product features. The SaaS Specialist ensures that customers receive continuous value at every stage of their journey.

Effective onboarding of new customers is a critical component of the role with a focus on ensuring early engagement successful integration into the Carsales SaaS ecosystem and a strong return on investment.

• Deliver carsales long term SaaS strategy by driving adoption retention and advocacy of the SaaS product suite
• Understand the metrics that matter from the business and customers perspectives; solving problems to continuously improve outcomes delivered 
• Act as a point of contact and proactively contact a portfolio of customers via phone video calls and from time-to-time face to face meetings where applicable ensuring they receive the support and guidance needed to maximise their ROI from using carsales products (Health checks) 
• Proactively monitor customer satisfaction identify risks and implement strategies to ensure successful outcomes and proactively support them to adopt and gain the full benefit of carsales products and services
• Onboard new customers to carsales so they are set up for success and drive higher retention rates and less reliance on upselling
• Empower customers by providing them with the tools and knowledge they need to achieve their commercial goals. 
• Work alongside key stakeholders in Sales Product and Marketing to share business customer needs and success measures. Share insights with the teams to enhance the customers experience and increase customer ROI 

Qualifications :

What were looking for

• Experience in customer service account management or other clientfacing roles.
• Strong verbal and written communication skills with a confident and professional phone manner.
• Demonstrated ability to build rapport maintain a customerfocused approach and genuinely understand customer needs particularly in demanding environments.
• Proven ability to follow through on issues and see them through to resolution.
• Clear sales aptitude with the ability to identify value and articulate relevant solutions to customers.
• High attention to detail with a strong focus on accuracy.
• Excellent time management and organisational skills with the ability to manage competing priorities.
• Positive attitude energy and a willingness to learn and adapt.
• Comfortable working collaboratively as part of a team contributing positively to team culture.
• Intermediate proficiency in Microsoft Office including Word Excel and Outlook.
• Curious and adaptable with an interest in staying up to date with evolving products services and industry knowledge.

Additional Information :

A few other things we want you to know...

• As an equal opportunity employer carsales welcomes applications from individuals of all backgrounds identities abilities and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
• If you have a disability or require adjustments to participate fully in the recruitment process please let us know - were here to support you.
• We understand the importance of work-life balance and offer flexible working arrangements including part-time options. If youd like to explore this just ask during the process.
• Were also a proud Circle Back Initiative employer which means we commit to responding to every applicant.
• Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come join us - because every role plays a vital part in our journey toward something big!

Remote Work :

No

Employment Type :

Full-time