Strategic Operations Program Manager, Renewals Sales Excellence

Role Overview

The Strategic Operations Program Manager reporting to the Sr. Director of Renewal Sales Excellence serves as a high-leverage operator and renewal insights leader for the Renewals and LCM organization at NetApp. This role drives clarity discipline and cross-functional execution across the global renewal revenue engine while also shaping how the organization thinks about renewal sales excellence.

Blending a Chief-of-Staff-style program leadership remit with the analytical rigor of Sales Excellence this role builds operating mechanisms orchestrates complex initiatives improves processes and systems and enriches leadership decision-making through actionable insights. You createstructurewhere thereisambiguity and momentum where there are blockers.

Beyond execution this role acts as a Renewal Insights and Thought Leadership enginechallenging conventional approaches introducing fresh perspectives and helping define what best-in-class renewal execution looks like today and in the future. Youdontjust operationalize strategy; you help shape it by connecting data customer experience market trends and systems innovation into a clear point of view that influences leadership decisions and investment priorities.

What Youll Deliver

Orchestrate Cross-Functional Execution

Drive priority initiatives across the Sales ecosystem CSORevOps Finance IT Product and Customer Successensuring alignment progress and accountability.
Translate strategicobjectivesinto execution plans milestones and cross-team operating rhythms.
Proactivelyidentifyrisks dependencies and constraints before they become bottlenecks.

Build Scalable Operating Mechanisms

Establishthe processes governance structures and operating rhythms that power the globalrenewalsbusiness.
Own mechanisms for forecasting reviews pipeline hygiene business performance reporting and operational cadence.
Standardize playbooks documentation and workflows to enable repeatability scale and consistent execution.

Lead Renewal Insights & Thought Leadership

Develop and articulate a clear point of view on renewal sales excellence grounded in data customer behavior and market trends.
Translate renewal performance data into insights narratives and recommendations that shape strategynot just reporting.
Identifyleading indicators emerging risks and future opportunities across automation customer experience and commercial execution.
Act as a strategic thought partner to Renewal Sales and Customer Success leadershipbringing perspective challenge and fresh ideas.
Continuously benchmark internal performance against best practices and evolving SaaS and technology renewal models.

Create Clarity Out of Ambiguity

Synthesize complex cross-functional inputs into clear insights decisions and next steps.
Bring structure prioritization and logic to ambiguous or rapidly evolving problems.
Serve as a connective operator tying together strategy data systems and people.

Drive Forecasting Accuracy & Performance Insight

Build andmaintainvisibility into renewal performance risk and trends.
Move beyond forecast accuracy to uncover behavioral operational and systemic drivers of renewal outcomes.
Partner with Sales IT andRevOpsto ensure pipeline discipline forecast precision and data integrity.
Define dashboards metrics and analytics that illuminate renewal health execution quality and risk velocity.

Advance Automation Systems & Customer Experience

Partner with IT and Business Systems tooptimizeand modernize renewal tooling workflows and data sources.
Champion automation opportunities that simplify execution reduce manual effort and improve speed and scalability.
Reimagine renewal workflows with a customer-first lensbalancing experience efficiency and commercial outcomes.
Challenge legacy processes and assumptions that limit insight agility or customer value.

Enable Leadership with Strategic Insight & Accountability

Produce executive-ready insights reports and narratives with clear implications and recommended actions.
Prepare materials for QBRs MBRs planning cycles and leadership reviews.
Track strategic priorities ensure follow-through and drive accountability across teams.
Constructively challenge assumptions and elevate the quality of renewal performance discussions.

Who You Are

• A renewal strategist at heart and an operator by tradeable to see both the system and the signal.
• A critical thinker who questions norms pressure-tests ideas and brings fresh perspective to renewal execution.
• Comfortable pivoting quickly while still pushing the organization forward.
• Naturally curious about why performance behaves the way it doesand relentless about turning insight into action.
• Passionate about renewal automation customer experience and commercial excellence as strategic differentiators.
• Influential without authority and credible with senior leadership.
• Exceptionally organized with strong judgment and executive-level communication skills.
• AI-nativeleveraging AI not only for productivity but as a thinking partner for insight generation and experimentation.
• Thrives in dynamic ambiguous environments where priorities evolve and speed matters.

The Impact you Enable

• A renewal engine that is predictable scalable insight-driven and customer-centric.
• Leadership equipped with clearer visibility sharper insights and faster better decisions.
• Renewal teams aligned around the right metrics behaviors and operating rhythms.
• Accelerated adoption of automation and modern renewal experiences.
• A shift from running renewals well to leading the industry in how renewal sales is designed and executed.

Education and Experience

• This role typically requires a minimum of 12 years of related experience and a bachelors degree or commensurate experience