As the world leader in the fast-paced machine vision industry Cognex is changing how companies bring their products to market. Cognex brings automation to all industries across the world to improve how companies bring their products to market. From electric vehicles to medical supplies to smartphones manufacturers across the globe depend on Cognex to ensure their products are safe and defect-free. With over $800 million of cash in the bank and no debt we are a financially strong company with a fast-paced creative and quirky culture. We proudly call ourselves Cognoids and while we work hard we know how to play too. We embody the company motto of Work Hard Play Hard Move Fast from ultimate frisbee tournaments to skydiving team outings to Halloween costume contests. Cognex rewards Cognoids who are willing to take risks innovate and push to find new and better ways to advance machine vision.

Essential Functions:

• Enter sales orders from end user customers into SAP

• Retrieve orders from partner portal and process into SAP

• Verify pricing against customer contract or approved discount matrix

• Verify availability of product

• Coordinate with Purchasing to determine lead times when supply is not available

• Exercise discretion to prioritize product allocations when supply is not available

• Provide inside sales support including interface with Customer Master Data Credit Purchasing Logistics and Sales

• Answer customer inquiries regarding order status product availability pricing lead times and tracking numbers

• Troubleshoot customer issues responding in timely manner

• Consistently review backlog to ensure compliance with company booking policy including requirements that impact revenue recognition

• Complete self-training modules in Workday as needed

• Log customer complaints (CCARs) in SAP

• Create SalesForce tickets to request additional addresses or contacts be added to SAP

Knowledge Skills and Abilities:

• High-energy individual with ability to work under pressure in a fast-paced changing environment with a positive attitude

• Customer first mentality

• Strong time management skills to effectively prioritize daily tasks

• Demonstrated initiative to resolve complex customer issues efficiently

• Ability to work proactively and exercise judgment

• Strong attention to detail

• Strong interpersonal communication and customer service skills

• Ability to work with others in a professional responsive and courteous manner

• Ability to work productively in a cross-functional team environment

• Knowledge of Microsoft Office ERP and CRM platforms

Minimum Education and Work Experience Required:

• BS/BA degree in business

• 2 years of experience with account management and customer service in high tech environment