Student Fee Officer

Education Centre of Australia (ECA) is a progressive and diverse education group that operates at the forefront of Australias higher education sector with campuses in Sydney Brisbane Melbourne and with overseas campuses in the UK and India. Over the past two decades we have provided quality teaching to thousands of students through English language courses bachelors degrees postgraduate degrees and targeted internships. ECA has global presence across several regions Australia Brazil China Europe India Philippines & Nepal.

Aligned closely with our organisational values of integrity efficiency and equity ECA is a large and successful Australian-based education organisation providing both face-to-face and online courses for international and domestic students within Australia India Southeast Asia and more recently for international students in the UK.

We also work in partnership with quality higher education providers such as Victoria University Charles Sturt University University of Canberra and London Metropolitan University to provide a world-class educational experience.

Victoria University (VU) Sydneys partnership with the Education Centre of Australia (ECA) dating back more than a decade offers internationally recognised and industry relevant courses to international and domestic students. We offer range of undergraduate and postgraduate qualifications in business information systems and early childhood education.

We have an exciting opportunity for a Student Fee Officer to join our team at VU Sydney/Brisbane. This role will be based in our Sydney Campus office. As a key member of the team you will have the rewarding opportunity to advance your career within the education industry. We are looking for someone who wants to grow with us a self-motivated and enthusiastic go-getter.

Key Responsibilities:

The role supports the implementation of student fee processes and provides additional support across student administration processes and other related services for Victoria University Sydney and Brisbane.

Key duties include (but are not limited to):

• Planning and implementing student financial and administration services for Victoria University Sydney and Brisbane students comprising but is not limited to fee invoicing and collection payment plans refunds fee remissions aged invoice analysis fee reporting student fee system configuration compliance and quality assurance communication stakeholder engagement customer service and other related student administration functions.
• Processing student fee requests for VU Sydney and Brisbane within prescribed timeframes set by regulatory frameworks Victoria University policies and organisational service delivery standards.
• Planning and delivering student fee training programmes to ensure VU Sydney and Brisbane staff understand student administration processes under the ESOS Act 2000 and National Code 2018.
• Preparing and presenting periodic student fee reports for Student Administration.
• Identifying and implementing automation solutions to streamline student fee functions for VU Sydney and Brisbane.
• Maintaining accurate student fee records across VU Student System Campus Systems and PRISMS.
• Providing excellent customer service through prompt resolution of telephone email and face-to-face inquiries including assisting with student administration applications.
• Engaging directly with students to resolve administration issues promptly.
• Supporting student fee and student administration projects.
• Collaborating with internal and external stakeholders to drive continuous improvement in student fee and student administration services.
• Undertaking other duties as required.

Key Selection Criteria

Qualifications

• Bachelors degree in related field

Knowledge & Skills

• A relevant degree plus student fee-related experience in the education sector.
• Sound knowledge of the international student lifecycle.
• Working knowledge of the ESOS Act and National Code and their application to student administration processes.
• Strong communication customer service and stakeholder engagement skills with the ability to work effectively with culturally and linguistically diverse students and staff.
• Well-developed organisational time management and problem-solving skills with the ability to manage competing priorities and meet deadlines with attention to detail.
• Proficient ICT skills including the Microsoft Office suite with the ability to quickly learn and use university and student management systems.

Desirable

• Demonstrated experience of at least 1 year in a similar role with international student services/administration team in education sector.
• Demonstrated experience of working with student management databases and electronic systems.

Further Information

• Applicants must address the key Selection Criteria to be considered.
• This is an on-campus role 5 days a week (employees who have passed their probation period are eligible to work one day from home).
• Applicants must have full work rights in Australia.

In return we will offer you:

• Company-paid parental leave (14 weeks at 100% of current pay or 28 weeks at 50% of current pay)
• Employee assistance program with Uprise (6 session per year for staff and direct family members)
• Support through 25% on the full fees for courses offered by ECA as Staff Education Assistance
• Professional development programs
• Novated Lease
• Free access to LinkedIn Learning

EEO Statement

At ECA we champion our organisational values which includes Celebrate diversity and inclusion thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People people living with a disability women people who identify as LGBTIQA and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Submit your application comprising a cover letter with response to key selection criteria outlining how you meet the requirements of the role and an up-to-date resume. Only short-listed candidates will be contacted.

For further information on this role to gain insight into our team or if you need assistance due to a disability please contact Prashanthi Rajaratnam Student Administration Coordinator at

Thank you for your interest in the position with the ECA Group!