Surveillance Operator I

Pompano Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Maintain a pleasant friendly and welcoming attitude toward all external and internal customers at all times.
- Observe all guest and team member activities in all monitored areas including but not limited to casino floor cage count room restaurants and back of house common areas.
- Monitor activity for criminal activity violation of Florida gaming regulations and/or violation of company policies and procedures.
- Appropriately record activities and report observations to company and Florida Racing and Gaming Commission officials.
- Appropriately record surveillance activity in daily log.
- Maintain strict confidentiality relative to financial information company policies and procedures and team member and guest information.
- Have complete knowledge of all casino events and promotional activities.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.
Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.
- Assist in maintaining a spotless casino by disposing of any cups glasses bottles or other items left on the floor by guests.
- Perform other duties as assigned or reasonably requested by any member of management.

Operating Principles:Ensure at all times operating principles are being adhered to: Clean Keep all areas clean and pristine; Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills ofFamily Style Serviceto provide superior guest service; Fun Be interactive with all internal and external guests while maintaining professional standards.
Tools and Technology: Computer station with email Microsoft office software Dallmeier digital system casino tracking programs (CMS Micros SDS) surveillance/security computer database two-way radio telephone with voice mail system fax and copier.
Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. Three (3) years of tax returns required.

Responsibilities

Operating Principles:Ensure at all times operating principles are being adhered to: Clean Keep all areas clean and pristine; Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills ofFamily Style Serviceto provide superior guest service; Fun Be interactive with all internal and external guests while maintaining professional standards.
Tools and Technology: Computer station with email Microsoft office software Dallmeier digital system casino tracking programs (CMS Micros SDS) surveillance/security computer database two-way radio telephone with voice mail system fax and copier.
Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. Three (3) years of tax returns required.

Qualifications

Experience: One to two years of surveillance experience preferred. Gaming industry experience is preferred.
Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction. Knowledge of all gaming regulations and internal controls for all casino departments promotions games and events. Knowledge of surveillance equipment including CCTV cameras and monitors alarm systems and listening devices. Knowledge of casino games and internal controls. Knowledge of gaming laws and regulations.
Skills: Ability to write clear and concise reports using correct grammar and punctuation. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Give full attention to what other people are saying take time to understand the points being made ask questions as appropriate and not interrupt at inappropriate to others to convey information effectively. Being aware of others reactions and understanding why they react as they do. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems. Monitor/Assess performance of oneself other individuals or organizations to make improvements or take corrective action. Actively looking for ways to help people.

DescriptionMaintain a pleasant friendly and welcoming attitude toward all external and internal customers at all times.Observe all guest and team member activities in all monitored areas including but not limited to casino floor cage count room restaurants and back of house common areas.Monitor acti...

Description

Maintain a pleasant friendly and welcoming attitude toward all external and internal customers at all times.
- Observe all guest and team member activities in all monitored areas including but not limited to casino floor cage count room restaurants and back of house common areas.
- Monitor activity for criminal activity violation of Florida gaming regulations and/or violation of company policies and procedures.
- Appropriately record activities and report observations to company and Florida Racing and Gaming Commission officials.
- Appropriately record surveillance activity in daily log.
- Maintain strict confidentiality relative to financial information company policies and procedures and team member and guest information.
- Have complete knowledge of all casino events and promotional activities.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.
Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.
- Assist in maintaining a spotless casino by disposing of any cups glasses bottles or other items left on the floor by guests.
- Perform other duties as assigned or reasonably requested by any member of management.

Operating Principles:Ensure at all times operating principles are being adhered to: Clean Keep all areas clean and pristine; Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills ofFamily Style Serviceto provide superior guest service; Fun Be interactive with all internal and external guests while maintaining professional standards.
Tools and Technology: Computer station with email Microsoft office software Dallmeier digital system casino tracking programs (CMS Micros SDS) surveillance/security computer database two-way radio telephone with voice mail system fax and copier.
Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. Three (3) years of tax returns required.

Responsibilities

Operating Principles:Ensure at all times operating principles are being adhered to: Clean Keep all areas clean and pristine; Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills ofFamily Style Serviceto provide superior guest service; Fun Be interactive with all internal and external guests while maintaining professional standards.
Tools and Technology: Computer station with email Microsoft office software Dallmeier digital system casino tracking programs (CMS Micros SDS) surveillance/security computer database two-way radio telephone with voice mail system fax and copier.
Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. Three (3) years of tax returns required.

Qualifications

Experience: One to two years of surveillance experience preferred. Gaming industry experience is preferred.
Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction. Knowledge of all gaming regulations and internal controls for all casino departments promotions games and events. Knowledge of surveillance equipment including CCTV cameras and monitors alarm systems and listening devices. Knowledge of casino games and internal controls. Knowledge of gaming laws and regulations.
Skills: Ability to write clear and concise reports using correct grammar and punctuation. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Give full attention to what other people are saying take time to understand the points being made ask questions as appropriate and not interrupt at inappropriate to others to convey information effectively. Being aware of others reactions and understanding why they react as they do. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems. Monitor/Assess performance of oneself other individuals or organizations to make improvements or take corrective action. Actively looking for ways to help people.

Key Skills

Dermatology
Google Analytics
Commerce
Maintenance Engineering
Arabic

Apply Now

About Company

Caesars Entertainment

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown thro ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click