Service Manager

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Service Manager in Richmond Virginia. As a Service Manager you are the driving force behind daily security operations ensuring the safety and well-being of the people and places you protect. You will lead from the frontguiding developing and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose make a real impact and create a safer environment for those who count on you. Why Join Allied Universal

$57914.00 / per year

RESPONSIBILITIES:

Caring Leadership Client Engagement and Operational Oversight:

• Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers meeting client-specific contractual hours while proactively minimizing unbilled overtime
• Recruit train schedule and manage supervisors and officers; execute payroll performance evaluations and employee relations to build high-performing engaged security teams
• Serve as the primary point of contact for clients ensuring high-quality service that enhances the protection of people and property
• Leverage Allied Universals AI technology and Business Intelligence platforms to track metrics optimize employee schedules and reduce non-billed overtime to achieve operational efficiency productivity revenue growth cash collections and profitability

Safety and Compliance:

• Respond to escalated issues professionally coordinating with clients and internal teams
• Maintain training safety and operational standards while managing uniforms equipment and supplies

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
• Bachelors degree in criminal justice business or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
• Associates degree in criminal justice business or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
• High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid drivers license if driving a company vehicle or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations security management or supervising teams in a fast-paced environment.
• Experience in leading development and retaining a diverse team while building positive client relationships
• Knowledge of emergency preparedness physical security protocols risk assessments and law enforcement coordination
• Skilled In managing a large and dispersed team that fosters teamwork Innovation agility client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proven ability to evaluate situations make sound independent decisions and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Excellent oral and written communication skills
• Knowledge of safety protocols and delivery service
• Experience with (BI) Business Intelligence tools for metrics analysis reporting automation and presentations

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Professional articulate and able to use good independent judgment and discretion
• Experience managing a dispersed workforce in a multi-location operation
• Law enforcement military and/or contract or proprietary security services or facility management experience
• American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification
• Previous payroll billing and scheduling experience
• Aptitude with security systems; CCTV Access Control and badge administration
• Graduate of certified public safety academy (e.g. Law Enforcement Firefighter/Paramedic Corrections Officer)

BENEFITS:

• Medical dental vision basic life AD&D retirement plan and disability insurance
• Eight paid holidays annually five sick days and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID