Team Leader Guest Services

Nzski

Job Location:

Queenstown-Lakes District - New Zealand

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seekingcustomer-oriented and organised Team Leaders to join ourGuest Servicesteams at TheRemarkablesand Coronet the first point of contact for guests your team will play a crucial role in ensuring their experience is enjoyable and efficient. The ideal candidate will have a passion for customer service and a friendly personality with the ability to lead a team and handle multiple a seasonal Team Leader you will report to the Head of Department andassistin delivering the companys purpose mission and will be based atTheRemarkablesor Coronet the roleAssistingyour Head of Department in the efficient and friendly operation of the smooth daily operations by organising and rostering and scheduling staff ways to support your teams wellbeing throughout the and ongoing coaching offront linestaff to seek opportunities to ensure exceptional customer with different sales as well as all respondingto enquiries such as bookings rescheduling or product information face-to-face or via phone and email for all guests who havepurchasedonline through our websites and agent portals to ensure a seamless post-purchase of the Point of Sale till system and balancing takings at the end of each lost displays and banking with guest queries and complaints referred to you by your information is being communicated across all YouSkilled in leadership and team ability toprovideclear guidance to team members throughstrong communicationskills for effective team positive work ability to prioritize tasks in a fast-paced environment.2 years customer service to following procedures and absorbing large amount of withPoint of understanding that employment is subject to the vagaries of the weather and the hours of work cannot be InformationPlease note: This role may be based at Coronet possible that you will rotate through locations within the guest services department throughout the work visarequired. Work sponsorshipoptionnot available for this online now and lock in your winter earliest availability in your further information please @