Senior Manager Workplace Management

The Senior Manager Workplace Operations is a high-visibility leadership role responsible for the office operations of our India portfolio with three offices in Chennai Bangalore and Hyderabad. Based in Chennai you will act as the Regional Lead for office operations harmonizing global workplace standards with local operational excellence across these three major tech hubs.

This role will balance the complexities of a 24/7 work environmentincluding mission-critical uptime for all mechanical and electrical systems high-volume employee transport and diverse F&B programs. You will be the custodian of our corporate culture in the physical workspace ensuring that our offices are safe sustainable and optimized for high-performance teams.

Detailed Key Responsibilities

1. Multi-Site Operations & Critical Infrastructure

• Maintenance & Uptime: Ensure 100% availability of critical power and cooling systems (UPS DG Sets Chillers) to support uninterrupted IT operations.

• Service Standardization: Implement uniform SOPs for Soft Services (Housekeeping Front-of-House) and Hard Services across Chennai Bangalore and Hyderabad.

• Asset Management: Own the full lifecycle of facility assets from procurement and installation to Planned Preventive Maintenance (PPM) and eventual decommissioning.

2. Specialized Employee Services

• Food & Beverage (F&B): Oversee large-scale cafeteria operations focusing on vendor hygiene audits (FSSAI) menu diversity and tech-driven Smart Cafeteria solutions.

• Transport Operations: Manage a robust 24/7 employee commute network. You are responsible for route efficiency cost-per-seat optimization and the highest standards of safety (GPS tracking female employee escorts and driver compliance).

• Security & Admin: Lead the regional physical security strategy including manned guarding electronic surveillance and crisis management protocols.

3. Budget Planning

• Monthly Financial Reviews: Conduct granular analysis of Actual Spend vs. Projected Budget. You must identify variances early provide data-backed justifications and implement mitigation strategies to prevent overruns.

• Value Engineering: Constantly seek opportunities for cost optimization without compromising service quality or employee safety.

4. Sustainability & ESG (Global Standards)

• Environmental Impact: Drive regional initiatives for energy conservation water recycling and plastic-free workplaces.

• Compliance: Maintain 100% adherence to statutory requirements across Tamil Nadu Karnataka and Telangana (CLRA Fire Safety and Labor laws).

5. People & Stakeholder Leadership

• Team Development: Directly manage and mentor teammates across all India offices. Foster a One Team culture across distributed locations.

• Executive Liaison: Partner with Business Leaders to align workplace strategies with evolving business headcounts.

Qualifications :

A Senior Manager for an India portfolio is expected to have 1015 years of experience with at least 5 years in managing and leading a team.

• Facilities Operations: Oversight of Hard Services (HVAC Electrical Plumbing) and Soft Services (Security Housekeeping Cafeteria management ) Food & beverage oversee employee transportation base builder co-ordination parking management. 

• Financial Acumen: Managing multi site Opex budgets.

• IFMA (International Facility Management Association): Certified Facility Manager (CFM) or Facility Management Professional (FMP) would be an added advantage. 

• Bachelors degree in Business Administration (BBA) Real Estate Facilities Management or a related technical field like Civil/Mechanical / Electrical Engineering / Hospitality management. 

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time