Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced and service-driven Front Office Manager to lead our Front Office operations. This role is responsible for ensuring exceptional guest experiences from arrival to departure maintaining the highest standards of service and leading a high-performing team in delivering personalized hospitality. The ideal candidate is a strong leader with a passion for luxury service operational excellence and team development.
What you will be doing:
- Oversee daily Front Office operations including Reception Concierge Guest Relations Fairmont Gold Lounge and Royal Service.
- Maintain high guest satisfaction scores and proactively manage guest feedback and service recovery.
- Lead train and develop the Front Office team to deliver consistent luxury service
- Monitor room inventory occupancy and revenue performance in collaboration with Revenue and Reservations teams.
- Prepare departmental budgets forecasts and performance reports.
- Drive upselling initiatives and maximize room revenue opportunities.
- Foster a positive and motivating work environment aligned with the hotels culture and values.
Qualifications :
- Minimum 2-3 years of Front Office experience in a five-star or luxury hotel environment.
- Strong understanding of luxury guest service standards and operational procedures.
- Excellent communication and interpersonal abilities.
- Strong problem-solving and decision-making skills under pressure.
- Experience with Opera Cloud or similar property management systems.
- Fluent in English (additional languages are an advantage).
- Bachelors degree in Hospitality Management or related field preferred.
Additional Information :
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
