Sr Business Analyst

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

This role sits within the Value Excellence team in the Sales organization a group focused on scaling highquality value content that empowers sellers in customer conversations. The Senior Business Analyst will play a central role in operationalizing this value content by structuring it within ServiceNow and ensuring it flows seamlessly across internal and customerfacing tools.

You will work closely with Data Science Sales and crossfunctional technical teams to transform business value frameworks into structured automated reliable system logic that supports our global gotomarket motion.

What you get to do in this role:

Understand ServiceNows value proposition and our sales methodology with the ability to translate valueselling frameworks into structured workflows data models and system logic.
Formalize and document the selling process so that it can be consumed consistently across tools systems and customerfacing assets.
Automate the ingestion of complex formulas and business logic ensuring data is correctly sourced transformed and applied within database tools and integrated systems.
Validate formulas and model logic endtoend ensuring accuracy even after data and calculations have passed through multiple platforms transformations or integration layers.
Develop clear consistent and repeatable documentation describing processes formula assumptions workflows and system behaviour in a way that is accessible to technical and nontechnical stakeholders.
Collaborate with ServiceNow developers Data Science Sales Ops and Product teams to ensure value assets are accurate scalable and aligned with evolving sales needs.
Build and maintain integrations between ServiceNow and other internal/external systems enabling sellers and customers to access value content in a streamlined userfriendly manner.
Support change management efforts by helping Sales and Enablement teams understand how tools work why processes are structured the way they are and how to apply value content in customer conversations.

Qualifications :

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
Great organization skills with excellent attention to detail and the ability to work in a fast-paced environment.
Willingness to assist wherever help is needed and is proactive in looking for ways to help the team operate more efficiently.
The ability to manage confidential sensitive information.
Some coding experience (Python & SQL would be useful)

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

This role sits within the Value Excellence team in the Sales organization a group focused on scaling highquality value content that empowers sellers in customer conversations. The Senior Business Analyst will play a central role in operationalizing this value content by structuring it within Service...

What you get to do in this role:

Understand ServiceNows value proposition and our sales methodology with the ability to translate valueselling frameworks into structured workflows data models and system logic.
Formalize and document the selling process so that it can be consumed consistently across tools systems and customerfacing assets.
Automate the ingestion of complex formulas and business logic ensuring data is correctly sourced transformed and applied within database tools and integrated systems.
Validate formulas and model logic endtoend ensuring accuracy even after data and calculations have passed through multiple platforms transformations or integration layers.
Develop clear consistent and repeatable documentation describing processes formula assumptions workflows and system behaviour in a way that is accessible to technical and nontechnical stakeholders.
Collaborate with ServiceNow developers Data Science Sales Ops and Product teams to ensure value assets are accurate scalable and aligned with evolving sales needs.
Build and maintain integrations between ServiceNow and other internal/external systems enabling sellers and customers to access value content in a streamlined userfriendly manner.
Support change management efforts by helping Sales and Enablement teams understand how tools work why processes are structured the way they are and how to apply value content in customer conversations.

Qualifications :

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
Great organization skills with excellent attention to detail and the ability to work in a fast-paced environment.
Willingness to assist wherever help is needed and is proactive in looking for ways to help the team operate more efficiently.
The ability to manage confidential sensitive information.
Some coding experience (Python & SQL would be useful)

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Employment Type :

Full-time

Key Skills

SQL
Agile
Business Analysis
Visio
Waterfall
Business Process Modeling
Requirements Gathering
User Acceptance Testing
Business requirements
SDLC
Systems Analysis
Data Analysis Skills

Apply Now

About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

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