Business Analyst

About Our Client

Our client operates within the public sector and is focused on delivering high-quality ICT services to support organisational efficiency collaboration and strategic objectives. They are undertaking a number of digital and process improvement initiatives to enhance internal systems workflows and service delivery.

About the Role

Our client is seeking an experienced IT Business Analyst to provide ICT business process support across multiple directorates and functional units. The successful candidate will be responsible for analysing current processes identifying improvement opportunities and aligning IT tools and systems to enhance operational efficiency.

This role involves working closely with stakeholders to support ICT project delivery implement process improvements and contribute to the development of infrastructure and collaboration frameworks aligned with organisational strategy.

This is a rolling 3-month contract (part-time or full-time) and requires onsite attendance in Dublin as required.

Key Responsibilities

• Manage ICT project development activities and support ongoing operations
• Deliver onsite training and support end-user acceptance processes
• Oversee document management and collaboration platforms
• Plan design and implement business workflows
• Evaluate new and emerging technologies for organisational suitability
• Coordinate with external service providers to ensure effective service delivery
• Monitor review and update IT procedures to maintain compliance and best practice standards
• Support the development and implementation of ICT improvement and infrastructure plans
• Contribute to communication and collaboration frameworks aligned to organisational objectives

Technical Environment

• SharePoint Online administration including site management permissions and document libraries
• Microsoft 365 governance and integration including Azure AD and compliance controls
• Power Automate development including cloud flow design and troubleshooting
• Dataverse and Power Platform including environment administration and security roles
• Dynamics 365 CRM configuration including entities forms views and solution deployments

Skills & Experience

Essential

• Degree in Information Systems Information Technology or a related discipline
• Minimum of 6 years experience as a Business Analyst
• Proven experience within a public sector or public service environment
• Experience across the full business analysis lifecycle including requirements gathering and user acceptance testing
• Ability to plan and execute user acceptance testing processes
• Experience working closely with developers and supporting QA/testing activities
• Proven experience in project risk management including identification escalation and mitigation
• Strong communication skills with the ability to present findings and updates to stakeholders at all levels
• Excellent facilitation skills with the ability to gather requirements from diverse stakeholder groups
• Strong organisational time management and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to work both independently and collaboratively
• Commitment to security-first principles across all areas of work

Desirable

• Experience working in complex ICT environments involving Microsoft technologies
• Exposure to digital transformation or process improvement programmes