Customer Service Advisor
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Your responsibilities:
- Provide a tailored friendly and professional service with the customer firmly at the heart of what you do.
- Handle all customer interactions in a prompt professional and knowledgeable manner.
- Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
- Provide a value add service that enhances the customer experience and builds our brand and service reputation.
- Capture maintain and ensure quality of customer data.
- In emergency situations you will correspond with rescue workers.
- Highlight and escalate issues as necessary.
Qualifications :
What distinguishes you
- Candidates will have significant experience of working in a busy customer service environment within the automotive hospitality travel/leisure or emergency service sectors.
- Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
- A passion for delivering first class customer service.
- Excellent verbal and written communication skills
- Good social and interpersonal skills personable with strong emotional intelligence.
- Good listening skills.
- Excellent problem solving skills.
- Quality focused with attention to detail.
- A warm helpful and positive approach.
- Dynamic proactive confident self-motivated and driven to succeed.
- Premium Brand Attitude
- High affinity for a premium car manufacturer automobile industry and future technologies
- Technical understanding and proficient computer literacy
- Interest in innovative communication media
- Stress resistance in emergency situations
- High degree of reliability teamwork skills and flexibility
- Able to respond to customers from different countries
- Geographical and traffic regulation knowledge would be an advantage
- Flexibility in hours of work/shift patterns.
Additional Information :
Operational Hours:
- 7-day operation 08:30 -20:30
- Full Time Opportunities
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
