Service Advisor

Job Description

Service Advisor Premium Automotive Brand (Brighton)
29500 Basic OTE 40000 Full-Time

An exciting opportunity has arisen for an experienced Service Advisor to join a busy and high-performing team at a premium automotive dealership in Brighton.

This role is ideally suited to someone who is highly organised customer-focused and confident in delivering a first-class service experience. Youll also benefit from a structured manufacturer-led training programme offering ongoing development and accredited status.

The Package:

• 29500 basic salary
• On-target earnings of 40000
• Monday to Friday: 8:00am 6:00pm
• 1 in 4 Saturdays: 8:00am 1:00pm

Key Responsibilities:

• Liaising with customers regarding outstanding work and service updates
• Managing bookings including appointments reservations and MOTs
• Maintaining accurate customer records and supporting database growth
• Delivering excellent customer service and processing payments
• Keeping customers informed throughout their vehicles time in the workshop
• Accurately completing job cards and documentation
• Working closely with internal departments to maximise opportunities
• Managing courtesy cars effectively
• Handling customer queries and complaints in a professional manner

About You:

• Minimum 2 years experience as a Service Advisor (essential)
• A confident customer-focused individual who thrives in a fast-paced environment
• Strong communication skills with the ability to build rapport and clearly explain information
• Well organised with the ability to prioritise workload effectively
• A team player with a proactive and professional approach

Desirable:

• Experience within a franchised dealership or premium brand environment
• Knowledge of service department systems and processes

This is a fantastic opportunity to join a successful team within a premium automotive environment offering strong earning potential and career progression.