Service Advisor Administrator
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Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
You must be able to prioritise you own workload within guidelines in order to meet SLA deadlines without compromising on quality. All work is subject to quality checking to ensure accuracy and completeness on the day.
You must be a committed and flexible team member who can provide additional support as and when required working closely with all Collectives Teams including the Payment and Collections Team.
This is a great opportunity for someone with previous experience of working in a regulated Financial Services environment (ideally in Life and Savings) as you will ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks. Adherence to data protection guidelines is required at all times by following client authentication procedures prior to divulging information or completing the customer request.
Capita is an equal opportunity and disability confident employer.
Job title:
Service Advisor / AdministratorJob Description:
Location: Oxford Road Manchester City Centre. Hybrid model
Hours of Work: 37.5 hours per week
Contract: Permanent Full Time Hybrid position you will be required to work across both home and the office though likely to be office based during training and probation.
What will you deliver
You must be able to prioritise you own workload within guidelines in order to meet regulatory deadlines without compromising on quality. All work is subject to quality checking on the day to ensure accuracy and completeness.
You must be a committed and flexible team member who can provide additional support as and when required and you will work closely within all teams within Collectives.
By working in the regulated industry you must ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks.
Adherence to data protection guidelines is always required.
Customer authentication procedures must be followed prior to divulging information or completing any customer requests.
What can we offer you
In this role you will be given fantastic training and development for your career in financial services. You will also be given the following:
A competitive starting salary.
Company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leaveand plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
Youll be joining a large network of experienced innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career and well provide the support you need to do just that. Our purpose is to create a better outcome for you.
What are we looking for
Demonstrable previous experience in the FCA regulated Life & Pensions / Savings sector.
Previous experience in a customer service role.
Excellent accuracy skills.
Excellent listening skills and an ability to problem solve.
A fast learner with an attention to detail.
The ability to work under pressure and prioritise workload.
To be hard working and have excellent time keeping and reliability.
A genuine passion for helping people.
Confident communicator with a professional and friendly manner.
Excellent interpersonal and organisational skills.
Highly effective verbal and written communication skillsincluding a high standard of vocabulary & grammar.
Telephone and computer literate.
Ability to demonstrate empathy and ownership of customer problems inspiring customerconfidence.
Self-motivated.
About Capita Regulated Services
At Regulated Services were transforming the world of life and pensions and mortgage services. Were delivering responsible and sustainable services helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide offering a range of services from end-to-end administration digital technology and business support to lending account and arrears management. Join us and discover better as you shape the future of regulated services.
Whats Next
If this role is of interest to you please click below to register apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
Equal Opportunities
Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email or calland well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.
As part of our commitment to building an inclusive and diverse workforce we would particularly welcome applications from people who are from Black Asian and other ethnic minority backgrounds.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process including communication support at interviews such as a British Sign Language you require this support you can apply for this support at Kingdom Time Type: Contract Type:
Required Experience:
Unclear Seniority
About Company
We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
