Senior Manager, Digital Transformation, Communication and Change Management Lead
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Are You Ready to Make It Happen at Mondelēz International
Join our Mission to Lead the Future of Snacking. Make It Matter.
As part of the Mondelēz International Digital Services division you have responsibility for a specific discipline that may include partnering with leaders in sales finance marketing customer service and logistics procurement HR etc. You lead a team that delivers best-in-class service and value creation to their clients and that strives for operational excellence at all times.
How you will contribute
You will work with others to offer suggestions to enhance the experience direction global process workstreams for experiences develop action plans to ensure that minimum operating standards are met and work with other leads to attain and maintain operational excellence and continuous improvement to ensure customer-focused delivery of addition you will ensure value delivery by using performance metrics and analysis.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Leading end-to-end process management for your specific discipline
- Using shared services in a global environment
- Leading teams coaching mentoring and experience managing performance driven by service level agreements and metrics
- Customer service and managing relationships with demanding customers
- Communicating effectively organizational skills problem solving and multi-tasking
- Compliance and controls (experience in audits or part of programs where compliance is important)
- Operating effectively in a changing environment and using initiative
More about this role
Location is open globally
High-level responsibilities:
Vision Strategy and Leadership
Develop a comprehensiveEnd-to-End Employee Experience (EX) Strategy in collaboration with the EX Leadership Team.
Define and articulate a compelling vision clear priorities and a long-term roadmap aligned with overarching business goals strategic objectives and regional needs.
Digital Experience Ownership and Adoption
Lead the adoption of digital employee experience ensuring alignment with the overarching solution architecture (e.g. Workday ServiceNow MS Teams) to maximize self-service uptake and drive efficiency in collaboration with People Experience People Team and Service Management.
Build and manage listening systems and feedback loops to capture employee insights and identify areas for improvement.
Map and continuously advanceemployee journeys with cutting-edge analytics AI-driven personalization and self-service experiences.
Performance Measurement & Continuous Improvement
Set performance standards for end-to-end experience and knowledge management.
Benchmark industry best practices on EX trends tools and innovations and evaluate relevance for Mondelez.
Culture & Advocacy:
Act as a Project Sponsor to drive the success of experience initiatives with People team and the business ensuring alignment with business objectives and a positive impact on employee engagement.
Leadership & Development:
Actively drive skill and capability building professional development career progression and teamwork.
Provide guidance and direction on the intended use of Employee Experience and Knowledge Management enhancements to the respective Regional People Services Team Leads.
What extra ingredients you will bring:
Leadership Strategic thinking Design thinking
Stakeholder Influencing and Management
Storytelling and communication
Customer centricity
Strong execution and sense of accountability
Project Management
Change Management
Proven track record in designing and implementing employee or customer experience initiatives cross-functionally preferred
Digital Fluency (experience with AI Workday ServiceNow and UX design preferred)
Business Unit Summary
Headquartered in Singapore Mondelēz Internationals Asia Middle East and Africa (AMEA) region is comprised of six business units has more than 21000 employees and operates in more than 27 countries including Australia China Indonesia Ghana India Japan Malaysia New Zealand Nigeria Philippines Saudi Arabia South Africa Thailand United Arab Emirates and -six nationalities work across a network of more than 35 manufacturing plants three global research and development technical centers and in offices stretching from Auckland New Zealand to Casablanca Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits Kinh Do mooncakes Cadbury Cadbury Dairy Milk and Milka chocolate Halls candy Stride gum Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.
Job Type
RegularExperience ManagementGlobal Business ServicesRequired Experience:
Senior Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. ... View more
