Operations Consultant

OPERATIONS CONSULTANT

Job Type:Full Time
Location:Goway Manila
Reporting to: Senior Manager
Salary:Php 25000
Role Type:New

Job purpose:
The Operations Consultant is responsible for managing all aspects of post-sale travel bookings ensuring a seamless experience for customers from the time of confirmation to post-travel follow-up. This role involves handling booking inquiries liaising with suppliers processing changes or special requests and proactively resolving issues to maintain exceptional customer satisfaction.

What will be your key responsibilities

• Manage confirmed travel bookings for Tailormade and Cruise itineraries ensuring all components are accurately secured and documented.
• Coordinate with suppliers airlines and partners to confirm services process amendments and resolve discrepancies.
• Monitor booking timelines to ensure timely ticketing payments and compliance with supplier requirements.
• Maintain accurate and complete booking records within company reservation systems.
• Serve as the primary point of contact via phone & email for clients from post-sale confirmation through completion of travel.
• Handle phone & email booking inquiries modifications cancellations and special requests in a professional and timely manner.
• Provide proactive updates regarding itinerary changes travel advisories and operational adjustments.
• Manage on-tour disruptions or emergencies in coordination with suppliers and internal stakeholders.
• Investigate and resolve post-travel feedback or service concerns efficiently and professionally.
• Track booking amendments supplier performance and customer satisfaction trends.
• Contribute to continuous process improvements to enhance operational efficiency and service quality.

What are we looking for

• 2-3 years experience in travel operations customer service or booking management (preferably in tailor-made or luxury travel).
• Strong knowledge of travel booking systems (e.g. GDS CRM supplier portals Perseus).
• Excellent written and verbal communication skills.
• Problem-solving mindset with a focus on customer satisfaction.
• Ability to manage multiple bookings and deadlines in a fast-paced environment.
• Attention to detail and a high level of accuracy in handling booking data.

What can you expect from Goway

Imagine working for a company where your career feels like an adventure. At Goway youll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives and we place real importance on time away from work such as paid personal days for when life calls for them and your birthday off each year.

• Our commitment to professional growth means youll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.

• Youll enjoy generous paid time off including three weeks of vacation six personal days and a dedicated day off to celebrate your birthday.

• Travel is in our DNA so youll enjoy exclusive perks and discounts on worldwide getaways.

• Since we operate across Toronto Vancouver Los Angeles Manila Sydney and beyond youll collaborate across cultures and shape a career path that reflects your ambitions.

• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicants interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step click Apply Now to create your profile upload your CV and share a few details about yourself. Our talent team reviews every application and if your experience aligns with our needs we will reach out to set up the next step.

AI Screening Disclosure

To help us fairly and efficiently review applications we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes

Goway Travel Ltd will retain applications notifications and records related to this posting for three years reflecting our commitment to fair and equitable hiring practices.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver Los Angeles Sydney and Manila our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. Were united by a passion for travel and are committed to doing the right thing: supporting diversity equity inclusion and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices we operate as one forward-thinking team transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at .

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