Lead Account Manager US Federal Civilian

Role Summary

The Federal Account Manageris responsible fordriving sustained revenue growth within existing U.S. Federal Government customers by increasing adoption expanding solution footprint and ensuring long-term customer value. This role owns the day-to-day execution of account strategies across assigned Federal agencies with an emphasis on customer expansion platformutilization and renewal success.

This role requires a customer-focused Federal sales professional with the ability to navigate complex government environments engage multiple stakeholders and execute disciplined account plans. Success will be measured by net revenue retention expansion within existing customers increased agency-wide adoption and strong customer satisfaction.

Key Responsibilities

• Own and execute account strategies for assigned U.S. Federal customers focused on driving adoption expansion and retention within existing agencies.

• Drive revenue growth through increased platform adoption and expansion across programs bureaus and mission areas.

• Manage renewals contract modifications and expansion opportunities to ensure strong net revenue retention and long-term customer relationships.

• Develop andmaintainmulti-year account plans aligned to Federal mission priorities IT modernization initiatives and budget cycles.

• Build and sustain strong relationships with Federal IT cybersecurity acquisition program and mission stakeholders at multiple levels.

• Serve as the primary executive point of contact for assigned accounts ensuring alignment between customerobjectivesand solution outcomes.

• Partner closely withAccount Technology Specialistsalong withChannel and Alliance partnersorganizations to drive adoption and value realization.

• Maintain disciplined pipeline management deal execution and forecasting accuracy across expansion and renewal opportunities.

• Navigate Federal procurement processes compliance requirements and contracting vehicles to supporttimelycustomer outcomes.

• Provide customer feedback and market insights to inform go-to-market strategy product roadmap priorities and adoption programs.

Required Qualifications

• 7 years of experience managing or selling enterprise technology solutions into U.S. Federal Government customers.

• Demonstrated success driving adoption expansion and retention within existing Federal Civilian accounts.

• Strong understanding of Federal procurement processes acquisition cycles and contracting vehicles.

• Proven ability to manage complex multi-stakeholder customer environments and long sales cycles.

• Experience collaborating with technical teams customer success organizations and partners to deliver customer outcomes.

• Strong communication negotiation and account planning skills.

• Ability tooperateeffectively in secure regulated Federal environments.

• Bachelorsdegree.

Preferred Qualifications

• Experience selling Citrix solutions or comparable enterprise platforms (e.g. VMware Microsoft AWS) within the Federal market.

• Background in cloud virtualization networking zero trust or secure access technologies.

• Experience leading growth initiatives during platform transitions licensing changes or go-to-market transformation.

• Strong partner ecosystem experience across Federal system integrators and resellers.