Internal Communications Manager, NA Operations, Operations Internal Communications (OIC)

Amazon is seeking an intuitive high-judgment self-motivated and creative communications professional to join our Operations Internal Communications (OIC) team.

As an Internal Communications Manager youll help manage strategic executive and functional internal communications across our Transportation and Delivery business lines. From creating employee-facing communications about critical policies and changes to identifying positive storytelling opportunities you will be a key partner to project teams and executives within the business.

The ideal candidate must be a growing leader able to act independently have exemplary writing skills a proactive work ethic and a talent for developing creative approaches to difficult communications challenges.

This role can be based in Nashville TN with an ability to travel occasionally to other Amazon sites across North America.

Key job responsibilities
Develop strategic and innovative internal communication plans to include writing reviewing and managing business-specific updates leadership messaging and ad hoc communications
Earn trust provide expert counsel and effectively communicate with a wide range of internal stakeholders.
Serve as a speechwriter and content creator to senior executives including driving the creation and delivery of compelling executive-level presentation materials.
Maintain solid cross-functional relationships with key internal stakeholders from Operations associates to executive leaders
Manage complex fast-moving and unexpected communications challenges with an ability to look around corners for risk
Be the employee experience advocate representing and protecting this through all strategies and decision-making
Manage and/or support crisis communications on a rotating basis a one-week rotation 1-3 times per year providing 24/7 on-call support for the North America crisis communications team
Roll up sleeves and get work done even when at times its outside the scope of the job

About the team
Amazon Operations Internal Communications (OIC) is on the front lines of creating content to inform engage and inspire our thousands of Operations employees around the world. We are strategic thinkers; impactful storytellers and writers; communications consultants crisis and risk managers and brand ambassadors focused on delivering communications that build the Amazon reputation from the inside out.

- 7 years of recent professional communications or public relations experience
- Bachelors degree

- Experience working with large global teams
- Experience in oral and written communication in English
- 6 years of change management experience
- Experience designing planning and delivering content projects
- Experience managing multiple projects prioritizing planning and managing time
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Can show excellent decision-making capabilities under pressure
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround or experience in a fast-paced high-tech company
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience in internal communications with a preference for operations or frontline communications knowledge
- Experience executing highly successful creative and complex communications plans

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 114000.00 - 154300.00 USD annually