Emerging Talent – Customer Experience Specialist Intern 2026 Opportunities (Aberdeen)

Would you like the opportunity to work in a global energy company

Do you enjoy taking on challenging projects

Join our innovating Internship Program

The Baker Hughes 12 month Internship is designed to enable students either pursuing a Bachelors or Masters degree or recently graduated to gain hands-on work experience as the foundation of their professional lives. Our internships will give you first-hand insights into the processes systems and practices that are aligned to ensure customer needs are met through flawless execution and the application of leading-edge technology.

Partner with the best

Youll participate in focused training and team meetings work on projects and present your results. During your internship you will be supported by a buddy and your manager who will ensure you have a valuable learning experience. You can expect to receive coaching and mentoring to enable you to complete assignments and projects to develop your learning and skillset.

You will also have the opportunity to become familiar with the Health Safety and Environment (HS&E) and culture of Baker Hughes. as well as our strong commitment to diversity equity and inclusion.

As we enhance our ability to track and manage customer feedback the priority now shifts to translating that feedback into clear actionable tasks. This role will help drive measurable improvements by enabling more personalised and targeted conversations with customers- ensuring their concerns are not only heard but actively addressed

Responsibilities

• Increase relationship survey response rates through strategic campaign design and execution.
• Collaborate with Marketing and the wider SBUs to develop and analyse targeted surveys with a focus on understanding customer concerns.
• Assist in tracking and trending customer feedback to identify patterns and drive specific improvement projects.
• Creation and development of training and supporting material for our customer feedback management tools.
• Using customer feedback to focus on QMS effectiveness & focus areas.
• Identify develop first time yield indicators.
• Support & lead customer experience integration activities
• Define and analyze data to identify customer impact and mitigating actions.

Desired Characteristics

• Empathetic and able to understand customer pain points.
• Comfortable engaging with both customers and senior leaders.
• Analytical mindset with the ability to interpret data and trends.
• Self-driven and proactive with a strong sense of accountability.
• Excellent communication skills both written and verbal.

Fuel your passion

To be successful in this role you will:

• Be currently enrolled or recently graduated in a Bachelors or Masters level degree in Marketing Communications Business study Psychology
• Have maintained a GPA grade greater than or equal to 3.0 out of 4.0 or the equivalent in your country
• Be fluent in oral and written English and have effective communication skills
• Be able to legally work in the country that you are applying in without company sponsorship or time restriction

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for this role we may be able to offer flexible working patterns. Talk to us about your desired working options when you apply.

Working with us

Working at Baker Hughes means being at the forefront of the energy transition. Our people are diverse ambitious and collaborative. Were on a mission to redefine the energy sector by unlocking the power of engineering data and science.