HR Shared Service Associate IV Global Requisitions
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The HR Shared Service Associate IV is a senior-level individual contributor responsible for advanced high-complexity HR Operations support across the entire employee lifecycle. This role serves as a subject matter expert (SME) for escalated cases HRIS data governance compliance activities and cross-functional operational problem-solving. The Associate IV contributes to internal controls leads complex case resolution and drives continuous improvement across HR Operations.
Responsibilities
Advanced Employee Support & Case Resolution
- Resolve escalated and highly complex HR inquiries requiring deep policy systems or compliance expertise.
- Serve as Tier 2/3 support within the HR case management workflow.
- Coach and support junior associates on resolution quality and best practices.
HRIS & Data Governance
- Lead advanced HRIS transactions data audits and mass data changes.
- Partner with HRIS Payroll and IT for system testing issue resolution and configuration validation.
- Produce advanced analytical reports dashboards and compliance datasets.
Onboarding Transfers & Offboarding
- Manage complex onboarding and offboarding cases including global hires sensitive roles and regulated worker types.
- Conduct quality reviews of lifecycle transactions performed by Shared Services team members.
- Maintain SME-level knowledge of lifecycle workflows.
Benefits & Leave Administration Support
- Serve as escalation point for complex benefits and leave cases.
- Partner with vendors and internal teams to resolve benefit discrepancies and compliance concerns.
- Support accommodation requests and regulated leave requirements.
Compliance Audit & Controls
- Lead Shared Services activities for internal and external audits.
- Ensure multi-jurisdictional compliance related to employee data documentation and process adherence.
- Maintain and monitor critical HR controls.
Process Optimization & Project Leadership
- Identify process gaps root causes and automation opportunities.
- Lead or co-lead HR Operations projects SOP redesigns and system rollouts.
- Maintain expert-level SOP documentation.
Cross-functional Partnership & Communication
- Collaborate with Payroll Benefits Talent Acquisition HRIS HRBPs and other partners.
- Translate complex topics into clear actionable guidance.
- Represent Shared Services in meetings and cross-functional initiatives.
Expanded Scope
- Lead operational improvement initiatives and high-priority projects.
- Serve as SME for critical HR processes systems and compliance areas.
- Support complex audit cycles and regulatory reporting.
- Act as escalation liaison across HR Operations.
Qualifications
- Bachelors degree in HR Business Administration or related discipline (or equivalent experience).
- 7 years of HR Operations Shared Services or complex case management experience.
- Strong understanding of end-to-end HR processes and HRIS platforms.
Preferred:
- Experience supporting global HR operations.
- Lead-level or SME experience in HR shared services.
- Advanced Excel and analytics/reporting capabilities.
KNOWLEDGE / SKILLS / ABILITIES
- Expert knowledge of HR processes HRIS transactions and regulatory requirements.
- High attention to detail and consistency in data governance.
- Strong analytical capability and problem-solving skills.
- Ability to independently manage complex workflows and priorities.
- Strong communication skills and ability to convey complex topics.
- Ability to support and influence cross-functional teams.
Physical Demands and Working Conditions
- Standard office environment.
- May require extended periods of computer work.
- Occasional lifting up to 10 pounds.
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
RealPage property management software provides advanced data analytics to help users efficiently manage rental properties and real estate.
