Manager, ServiceNow Platform

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Hybrid

Manager ServiceNow Platform:

The ServiceNow Manager Information Systems determines user requirements; analyzes systems capabilities to resolve problems and develops and implements solutions.
This role works closely with the product owner product manager and development and platform and operations team. This role also supports systems administration functions for the Servicenow team to ensure high availability is maintained for the infrastructure and enterprise-level configurations are optimized and updated.

What you will do:

Create maintain and enhance interfaces between ServiceNow and other systems and support the discovery requirements gathering and the build out of core ServiceNow functionality

Complete and manage backend configurations in ServiceNow

Collaborate with stakeholders business analysts and developers to provide the right solutions

Lead the vision for dashboards metrics etc. and provide the concepts to the developer for implementation

Responsible for status reporting (Monthly reports ad-hoc updates daily updates on critical items) and driving required action plans

Responsible for estimation planning and execution of communications-centric programs and in support of other initiatives

Responsible to participate in support and operational management of Servicenow platform operations

Works across multiple IT groups to ensure platforms and services are integrated and efficiently operated

As a member of the End User Services team lead and support cross-functional assignments Lead research making recommendations on improving our Servicenow environment

Works with project managers on global projects with a focus on technical design risk assessment costs timing and End User experience

What you need:

Required Skills:

Bachelors Degree in computer science information systems or related degree.

12 to 15 years of experience in designing and maintaining technologies and platforms with minimum 2 years of People Management experience

Experience with ServiceNow ITSM ITOM and ITBM modules

Experience working in a project environment with emphasis on frequently delivering functional software releases at a fast but sustainable pace

Experience in driving process discipline establishing frameworks for end to end delivery of services and technology

Preferred Skills:

ServiceNow System Administrator and Development experience preferred

Experience in leading global complex programs and projects (including financials governance team engagement RFP Org Change Management executive communications) is preferred

ITIL Certification or experience

Travel Percentage: 10%

Required Experience:

Manager

Work Flexibility: HybridManager ServiceNow Platform:The ServiceNow Manager Information Systems determines user requirements; analyzes systems capabilities to resolve problems and develops and implements solutions.This role works closely with the product owner product manager and development and plat...