CCU Customer Coordination Manager

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What Youll Do

The Customer Coordination Manager (CCM) reports to the Unit Leader within S.I.D. business unit. The CCM takes the overall responsibility of clients travel implementation and manages travel implementations including moves closures and ad-hoc projects as required by the business.

Take overall responsibility & project management of travel implementations to include moves and ad-hoc projects as required by the business
Update the OneForm and the Task List for each client
Update the Implementation Project Workbook for each client
Be the focal point of contact for the project team during the implementation process
Ensure the Onboarding process is followed (Pre-assessment through to post-implementation stage)
Lead the (local) Joint Planning meetings
Ensure all project members are aware of their roles & responsibilities.
Lead weekly or bi-weekly calls normally via Zoom conference and produce call notes & agendas
Ensure the project remains on track all tasks completed within deadline. Update OneForm and Task List accordingly
Keep the RAG Status updated accurately and timely
Proactively manage project risk assessment and management including escalations as required for support and resolution
During EMEA & Global Implementations attend calls as required - produce relevant updates & deliver actions required by deadlines provided by Customer Onboarding Manager (COM)
When necessary create communication strategy with Client General Manager for review with customer
Create local Project scope when appropriate
Execute & drive readiness to launch assessment
Coordinate End to end testing with Service Delivery
Coordinate technical set ups with technical teams and telephony department
When necessary conduct Online Booking Tool Site Review with client
Conduct post implementation meeting and handover to Traveler Care & CGM
Share ideas to Improve Implementation procedures/timelines. Use Lessons Learned on SID SharePoint

What we are looking for

Graduate with proven experience and strong English language requirement (both written and verbal)
Strong project management & analytical skills.
Ability to lead client meetings & produce presentations.
Confident & persuasive.
Demonstrates professional attitude at all times.
Basic understanding of GBT supported Online Booking tools (Concur Neo)
Commercial awareness.
In depth knowledge of American Express Global Business Travel.
Base understanding of the Amex GBT Branded tools (Connect Client Expert Care Expert Auditor Air Track Expert GBT Account Connect Profile etc.).
Ability to work independently whilst contributing to the overall team objectives.
Capacity to work virtually and strong organizational skills.
Tenacious ability to drive change in the face of possible resistance.
Excellent communicator at all levels both written and oral.
Change management skills.
Attention to detail.
Strong customer relationship skills.
Effective time management multi-tasking prioritization skills.
Leadership skills.

Location

Gurgaon India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!

Required Experience:

Manager