German-Speaking Customer Support Representative

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a German-speaking Customer Support Representative to provide high-quality assistance to our customers via phone email and chat.

You will be the first point of contact for customers ensuring a smooth and positive experience while resolving inquiries efficiently and professionally.

Key Responsibilities

Provide customer support in German (phone email live chat)
Handle inquiries related to products services billing or technical issues
Resolve complaints in a professional and solution-oriented manner
Accurately document customer interactions in the CRM system
Escalate complex cases to relevant departments when necessary
Meet KPIs related to response time resolution rate and customer satisfaction

Profile Requirements

Fluent German (C2 level written and spoken)
Good command of English (B2 minimum)
Strong communication and problem-solving skills
Customer-oriented mindset
Ability to multitask and work in a fast-paced environment
Basic computer literacy

Preferred Qualifications

Previous experience in customer service call center or helpdesk
Experience using CRM systems
Experience in e-commerce fintech tech or gaming (depending on industry)
Matric/ Grade 12 qualification is essential

What We Offer

Competitive salary
Performance bonus (if applicable)
Paid training
Career growth opportunities
International and dynamic work environment

We are looking for a German-speaking Customer Support Representative to provide high-quality assistance to our customers via phone email and chat. You will be the first point of contact for customers ensuring a smooth and positive experience while resolving inquiries efficiently and professionally. ...