Product Support Supervisor

Your role will include but not limited to:

• Supervise and monitor the short-term activities by the Product Technicians in the designated support discipline e.g. on-site support / repairs & testing / commissioning / inspections etc. (supervisory authority over direct reports on required activities)
• Execute delivery of Commercial Support technical support activities through own effort both locally at and at client operations. (advisory authority to Technology Field Support Manager)
• Conceptualise solutions and execute initiatives to solve internal Technology Support function management challenges pertinent to the technical support infrastructure and personnel (advisory authority to Technology Field Support Manager)
• Direct Output: day to day coordination of support activities effective delegation to reports excellent client feedback effective reporting to manager
• Successful delivery of technical support excellent client feedback
• Constructive and innovative solutions to internal challenges presented; effective and timeous execution of initiatives as allocated; continual BI initiatives
• Issuing Repair Quotes ensuring correct pricing and that all recoverables are captured.
• Monitoring and progressing customer Purchase Orders.
• Ensuring inspections reports are dispatched in the agreed lead time.
• Ensuring inspections schedule is completed and shared with customers.
• Answering customer queries regarding availability and lead times.
• Reporting monthly financial figures
• Sourcing and purchasing components materials and consumables.
• Maintaining a sustainable and flexible supply network.
• Resolving supply or quality issues with vendors.
• To reserve and receive stock items on an as-needed basis for repair
• To book in personnel time material costs and execute on invoices

This role is in the Product - Field Support department at a GBG7 level

Qualifications :

Formal qualifications:

• Minimum qualification - engineering or scientific diploma
• Operational support of C&I or electromechanical products
• Commercial customer service in a technical environment (5 yrs minimum)
• Experience using common ERP packages namely SAP
• Experience in dealing directly with customers.

Skills required for the role

• Supervising scheduling and monitoring in a dynamic client driven environment
• Good interpersonal skills able to relate to and communicate with Band 5 to Band 8 personnel.
• Problem solving skills
• Ability to work under own supervision
• Attention to detail

Role Specific Knowledge:

• Basic mechanical aptitude
• Advanced electronic repair
• Intermediate computer hardware and software
• Intermediate finance and commercial principles
• Excellent customer relationship management
• Excellent knowledge of Upstream Technology products (Diamond Sorting /Recovery Equipments)

Additional Information :

Who we are:

De Beers Group is a company with a sparkling future.

Our experts have searched the world for natures most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds and our business to make life brilliant for our people our customers and the world around us.

Safety

Safety first is a way of life for us.  We are unconditional about the safety health and well-being of our colleagues at work and at home and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people who are at the heart of our business. Our high performing teams take accountability for their own and others actions work collaboratively and always show care and respect.

Equity Diversity & Inclusion

As a global #HeForShe Thematic Champion De Beers is committed to promoting an equitable inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Please inform us should there be any special requirements that should be considered as part of your application.

Building Forever

Sustainability is at the heart of our decision-making it is how we do business.   Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners. This shapes how we protect our social and environmental license to operate build a long-term legacy in our host communities and earn consumers trust in our diamonds that they can wear with pride.

Background Checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications

Closing Date: 08/03/2026

Remote Work :

No

Employment Type :

Full-time