Senior Associate Professional Services

Deliverables and Tasks:

1. Take handover from the Sales team to initiate product implementation run the project from inception to delivery maintain project plan action log risk log etc.

2. Act as the primary point of contact for the business heads of our clients (Asset Management firms and CSA Brokers) during the implementation phase and run weekly project calls.

3. Understand the buy-side and sell-side business and assess their needs. Map their business requirements to the software product.

4. Customize the software as per client needs perform gap analysis and suggest solutions.

5. Perform demos and trainings to hand over the product instance to clients.

6. Work with the Product Management Team to build a roadmap for enhancements and new functionalities which contributes towards the stability and vision of the product based on the feedback from the end-users and studying the industry trend.

7. Collaborate with Product Management Development Support and Testing teams to deliver the product as per client expectations ensure a delightful user experience with the product.

8. Create user guides for clients to explain product usage and functionalities.

9. Troubleshoot investigate and resolve Data/Application errors reported by clients.

10. Utilise the product support and change management processes effectively.

11. Implement changes and improvements to the procedures and processes to cope with a rapidly evolving system.

Euronext Values

Unity

We respect and value the people we work with

We are unified through a common purpose

We embrace diversity and strive for inclusion

Integrity

We value transparency communicate honestly and share information openly

We act with integrity in everything we do

We dont hide our mistakes and we learn from them

Agility

We act with a sense of urgency and decisiveness

We are adaptable responsive and embrace change

We take smart risks

Energy

We are positively driven to make a difference and challenge the status quo

We focus on and encourage personal leadership

We motivate each other with our ambition

Accountability

We deliver maximum value to our customers and stakeholders

We take ownership and are accountable for the outcome

We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.