Manager, National Tenant Outcomes

• Full Time Permanent Role
• Location: Sydney NSW or Flexible State Location
• Hybrid Role with some travel required
• Salary Starting at $140000 Super NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we advocate for a fairer Australia to meet the growing needs of people across the country. Together were building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Mission Australia is launching our Safe Homes Initiative - a bold 10year national initiative transforming the way homelessness is prevented across Australia.

We have an opportunity for you to join us as the Manager National Tenant Outcomes to guide this critical stream of the initiative. Where you will shape the national approach to tenant wellbeing and sustained tenancies setting direction strengthening service quality and ensuring consistent highimpact practice across states and territories. Working closely with national and local leaders and frontline teams youll help design mobilise and refine programs that are traumainformed clientcentred and grounded in lived experience.

This is an opportunity to influence a nationally significant program at scale lead meaningful change and contribute to better longterm outcomes for people and communities who need it most.

Your key responsibilities will be to:

• Provide national leadership for Tenant Outcomes programs setting clear direction priorities and quality expectations.
• Translate strategic goals into consistent national approaches that deliver highquality outcomes across all states and territories.
• Lead the staged rollout of Tenant Outcomes programs ensuring readiness service model fidelity and strong local ownership.
• Embed evidencebased traumainformed and clientcentred practice to improve tenant experience wellbeing and longterm housing stability.
• Partner closely with state and territory leaders to jointly plan mobilise and deliver programs aligned to national frameworks.
• Foster a strong learning culture by using data feedback and lived experience to drive continuous improvement.
• Oversee monitoring and reporting to provide meaningful insights into program performance outcomes and impact.

Requirements for success

• Tertiary qualifications and/or extensive seniorlevel experience in housing homelessness community services social policy or program leadership.
• Proven experience leading complex multisite or multijurisdictional programs and achieving strong outcomes without direct line management authority.
• Demonstrated ability to embed evidencebased clientcentred and traumainformed service models at scale.
• Strong capability in outcomes measurement monitoring evaluation and using evidence to drive continuous improvement.
• Willingness and ability to travel across states and to various Mission Australia service locations will be required to support effective national implementation and collaboration.
• Exceptional stakeholder engagement skills with the ability to influence collaborate and build trust across diverse teams and environments.
• Highly developed communication facilitation and change leadership skills with the ability to translate complex concepts clearly.
• Ability to navigate ambiguity manage risks set direction and support teams through largescale reform.
• Personal alignment with Mission Australias values commitment to social impact and willingness to travel to support state and territory teams.

Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued empowered and celebrated we provide a range of employee benefits including:

• Rewarding work every day you know youre making a real difference
• Not-for-profit salary packaging reducing your tax (details via AccessPay)
• Free external confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So whoever you are if youre skilled and actively support our purpose and values you would be welcome at Mission Australia.

If you live with disability and require support to submit your application please email or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application please contact us at

Find out more about a career with Mission Australia.

How to apply

Click Apply and send your application today!

As a committed Circle Back Initiative employer we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you