Tour Staff Supervisor

About Us

Lets go on an adventure together!

Hey there were G Adventures. Were one of the worlds leading small group travel companies and weve always believed that travel isnt just about where you go its about how it changes you.

For the last 35 years weve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention as few selfie sticks as possible. Just real humans travelling your heart out across the world with open minds and a non-stop desire to make our planet better simply by exploring it.

At G Adventures our DNA (or GNA if you will) is built on belonging where bringing your authentic self to work every day isnt just accepted its downright celebrated. For our office crew you wanna rock a t-shirt with your dogs face on it We say go for it. For our Chief Experience Officers you wanna hit the road and call some of the most epic places on Earth your home office We love that and weve got you. Wanna spend your days with people you genuinely like Us too and were pretty sure youll fit right in wherever that is.

Now about that career of yours this is the kind of place where you can spread your wings and truly grow into your role. The best part You get to do it all alongside a passionate freakishly talented one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.

Feel like this could be the right fit We think so too and were already way too excited to meet you.

About The Role

We are looking for a Tour Staff Supervisor who will be responsible for leading and supporting the regional tour staff team to ensure effective recruitment training scheduling and performance management. This role manages daily operations fosters team engagement coordinates crisis response and maintains strong collaboration across departments to uphold brand standards and operational excellence. The Supervisor also drives continuous improvement through data analysis and enforces policies that align with company goals.

This role is a hybrid role based out of South Africa where a minimum number of days as set by the region is required in the Cape Town office.

What youll be doing:

Team Leadership & Staff Management

• Maintain the full CEO lifecycle framework including recruitment pipeline onboarding shadow coaching development and offboarding.

• Maintain engagement among tour staff G Reps local office and global G Adventures teams by leading regional tour staff engagement initiatives.

• Provide day-to-day leadership of the tour staff team working closely with Operations to ensure clear priorities consistent communication and aligned decision making.

• Serve as the primary point of contact for all business inquiries and challenges related to tour staff management in the region.

• Manage and coordinate all actions related to tour staff performance issues ensuring timely resolution.

• Lead the tour staff performance including quarterly reviews regular 1:1s and ongoing coaching ensuring performance documentation and improvement plans are kept up to date.

• Manage and coordinate all actions related to tour staff performance issues ensuring timely resolution.

• Lead monthly performance check-ins and maintain structured documentation

Recruitment Onboarding & Training

• Manage the end-to-end recruitment process for tour staff including forecasting needs reviewing applications sourcing candidates conducting interviews and finalising contracts.

• Oversee and manage tour staff training programs including Forums Wanderer programs (virtual hybrid and in-person) National Geographic Journeys Overlanding driver training and other specialised training.

• Oversee all administrative onboarding duties for new and returning tour staff in systems such as Workday and Polaris.

• Maintain a regional skills matrix and ensure optimal match between CEO competencies and trip requirements.

• Coordinate remedial training plans and link training outcomes to performance outcomes.

• Tailor recruitment training and performance management programs to meet the diverse needs of multiple brands.

• Support regional travel style training and compliance requirements.

Operations Scheduling & Budget Management

• Manage the tour staff scheduling process including forecasting regional staffing needs and approving final schedules.

• Oversee monthly audits of Workday Polaris compliance documents and Equals Cards

• Manage CEO relocations swaps allowance rules and days-off accommodation processes.

• Oversee swag stock control and ordering cycles.

• Develop and manage the tour leader administration (overhead) budget ensuring alignment with company targets and operational needs.

• Ensure timely and accurate submission of all tour staff-related financial information including allowances expenses and payroll while working with the tour staff accounts payable team to resolve discrepancies.

• Implement and maintain regional tour staff policies and procedures ensuring consistency compliance and clear communication of changes to all tour staff.

Crisis & Incident Management

• Coordinate ground support for logistical challenges and emergencies during trips; assist local Operations teams and Manager Tour Staff with Critical Incident Management.

• Conduct structured CEO debriefs after incidents and ensure follow-up actions are completed.

• Ensure SOP and brand-standard compliance in all operational decisions involving Tour Staff.

• Review Critical Incident reports in a timely and thorough manner ensuring follow up actions CEO debriefs and documentation are completed as per CIM SOPs.

• Provide support during emergencies by liaising with local operations team suppliers DMCs and brands - ensuring consistent and accurate communication.

• Participate in emergency phone rotation and respond to crises outside of regular working hours when required

Communication Collaboration & Brand Representation

• Represent G Adventures and client brands appropriately across the region to maintain brand standards.

• Represent Tour Staff in cross-functional process improvements across Ops Fleet Product Buying and Finance.

• Produce monthly Tour Staff reporting including KPIs trends issues and recommendations.

• Support collaboration with Operations and other departments to address regional and brand-specific tour staff needs.

• Maintain and report on key Tour Staff KPIs (days worked NPS performance CIM patterns recruitment pipeline budget adherence) and lead continuous improvement initiatives based on these insights.

Skills & Experience

• Minimum of 5 years experience in tourism operations.

• At least 2 years in a management role within the travel industry.

• Proven people management and project management experience.

• Experience designing and delivering training with a flexible and motivational approach.

• Advanced proficiency in English both written and verbal.

• Strong knowledge of Microsoft Excel Word Google Suite and social media platforms.

• Excellent office administration problem-solving and organizational skills.

• High attention to detail and accuracy.

• Exceptional customer service and communication abilities.

• Previous experience as a Tour Guide is a plus

What Do We Offer You

• Competitive Total Rewards Package including exclusive travel perks!

• Additional days off including on your birthday!

• Vacation time for you to recharge

• Enhanced Parental Leave

• Meaningful Employee Recognition Program

• Learning and Growth Opportunities

• Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.