Branch Admin Supervisor

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Position Title: Admin Supervisor

Department: Branch Administration / Sales Support

Reports To: Branch Manager

Employment Type: Full-Time

Role Purpose

The Admin Supervisor oversees and coordinates all administrative functions within the branch to ensure smooth operations compliance with internal procedures and effective administrative support to the Branch Manager and sales teams. This role includes supervising branch administrators managing workflow ensuring accuracy and upholding company standards across all administrative activities.

Key Responsibilities

Team Leadership & Supervision

Supervise guide and support branch administrators in daily tasks and performance.
Allocate and manage workloads to ensure deadlines and operational requirements are met.
Provide training mentoring and upskilling to branch admin staff.
Monitor timekeeping attendance and adherence to branch procedures.

Operational Administration Oversight

Ensure accurate capturing checking and issuing of leads and contract documentation for submission to OTC.
Review and verify weekly sales rep feedback captured on the system.
Ensure admin staff maintain accurate records filing and compliance with reporting standards.
Oversee diary management for sales reps including appointment scheduling and changes.

Meeting Reporting & Compliance

Oversee preparation of monthly and quarterly PowerPoint review packs.
Ensure accurate collation of all daily weekly and monthly stats for management.
Review minutes for branch reviews and DICE meetings before final distribution.
Maintain compliance with company policies processes and governance requirements.

Procurement & Vendor Management

Approve vendor requisitions compiled by branch administrators.
Ensure vendor loading invoicing and payment processes are accurately completed and submitted on time.
Monitor procurement workflows to prevent delays and errors.

Payroll HR & Staff Support

Oversee preparation and submission of monthly attendance registers to payroll.
Verify staff leads and lead payment schedules before submission.
Support with recruitment onboarding and performance documentation for admin team members.

Client & Internal Communication

Handle escalated queries from management reps clients and internal departments.
Ensure admin staff manage incoming calls and client interactions professionally.
Promote effective communication channels within the branch.

Ad Hoc & Branch Support

Support the Branch Manager with administrative operational and reporting tasks.
Provide relief assistance where workflows require additional support.
Ensure continuous improvement of admin processes and branch operations.

Minimum Requirements

Matric (Grade 12)
35 years administrative experience including supervisory or teamlead experience
Strong computer literacy (Excel Word PowerPoint essential)
Experience within a sales or operational branch environment advantageous

Key Competencies

Strong leadership and peoplemanagement skills
Excellent administrative and organizational ability
High attention to detail and accuracy
Strong communication and interpersonal skills
Ability to multitask and manage pressure
Professional and customerfocused approach
Strong problemsolving and decisionmaking capabilities

NOTE:

The job description is a guideline of key performance areas but does not limit your activities to the content herein. Your role is to continuously add value to our company and carry out any reasonable instructions from management thus ensuring that all teams meet company objectives.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Required Experience:

Position Title: Admin SupervisorDepartment: Branch Administration / Sales SupportReports To: Branch ManagerEmployment Type: Full-Time Role PurposeThe Admin Supervisor oversees and coordinates all administrative functions within the branch to ensure smooth operations compliance with internal procedur...