Commercial Tenant Specialist-Bridge Park

Commercial Tenant Specialist (Bridge Park)

Summary

The Commercial Tenant Specialist creates and maintains a positive experience for tenants by acting as a liaison between the property manager the owner and the tenant. This role works within Bridge Parks property management function to perform professional duties to support tenant services; to coordinate assigned activities with other divisions departments and local city groups; and to provide analytical support to the Commercial Leasing team. The Commercial Tenant Specialist is expected to attend Bridge Park commercial events whenever possible.

Job Responsibilities (responsibilities may include but are not limited to the following)

Bridge Park

Manage Bridge Park commercial tenant relationships from draft LOI through onboarding and stabilization

Work closely with the Commercial Leasing team and the Tenant Improvement Manager to ensure smooth onboarding for all new tenants to Bridge Park

Provide support to the Commercial Leasing team in identifying prospective commercial tenants

In collaboration with the Commercial Leasing team assist in the management of the existing leased portfolio and communication to secure renewals and extensions of existing tenant leases

Maintain excellent relationships with vendors consultants local officials and internal and external customers

Review monthly financial reports and variance explanations and provide feedback to the Community Services Specialist

Communicate with tenants about annual operating expense reconciliations and estimated expense obligations

Support the Mixed-Use Community Manager in developing and maintaining detailed project budgets projections and analysis for each upcoming fiscal period for commercial buildings at Bridge Park

Actively support the Community Services Specialist to manage the monthly collection of tenant sales reports and compliance with NCA charges

Read understand and administer all leases/agreements and abstract leases as assigned

In collaboration with the Mixed-Use Community Manager and the Commercial Leasing team review potential lease transactions as compared to budget for each building as space becomes available

Provide support to the Mixed-Used Community Manager and Community Services Specialist on collection procedures for delinquent tenants

Ensure each assigned property is in first-class condition including grounds and common areas in accordance with the owners and the companys established standards

Assist with legal proceedings and evictions as needed

Regularly inspect vacant units to ensure they show well to prospective tenants

General

Respond to and collaborate with peers in a timely and supportive manner

Identify patterns and problem areas and make recommendations on areas of improvement

Effectively prepare for meetings (e.g. create an agenda provide work product and reading materials create a collaborative discussion environment assign and follow up on tasks)

Assist with legal proceedings and evictions as needed both residential and commercial

Conduct all duties in accordance with company Fair Housing regulations employment law the Fair Credit Reporting Act EPA and OSHA regulations and all other laws pertaining to residential property management

Perform other duties as assigned

Performance Objectives (objectives include but are not limited to the following)

The 7 Core Values that Crawford Hoying has established to maintain its desired culture

Leadership and accountability

Flexibility and effectiveness when interacting with tenants vendors and coworkers

Customer service feedback

Strategic approach to problem-solving and troubleshooting

Timeliness and transactional accuracy

Preferred Knowledge Skills Education and Experience

A minimum of 2 years of commercial property management or operations experience

Bachelors degree in related business field (preferred)

A valid Ohio real estate license or be working toward one

IREM CPM or BOMA RPA certification or working toward one (preferred)

An understanding of accounting principles and budget processes

Strong analytical organizational problem-solving and multitasking skills

Proficiency with Microsoft Office products

Excellent verbal and written communication skills

A sense of urgency and responsiveness when following up on matters

Exceptional customer service and an ability to develop a rapport with people

An ability to effectively interface across all departments

Negotiation and conflict-resolution skills

An ability to give clear direction and respond to inquiries

Project management skills including planning organizing and coordinating tasks

Valid drivers license

Work Environment

The Commercial Tenant Specialist interfaces with external and internal customers tenants employees and vendors on a regular basis. Work hours are typically 8:00 am to 5:00 pm. This employee may need to work extended hours or weekends in the event of emergency issues at the property.

Reporting Structure

The Commercial Tenant Specialist reports to the Mixed-Use Community Manager at Bridge Park.

Physical Requirements

This employees physical condition and performance must be sufficient for the consistent and successful completion of the responsibilities and professional standards defined for this position. This position frequently requires standing walking sitting reaching with hands and arms stooping kneeling crouching or crawling and may require lifting and/or moving up to 25 pounds. This individual is required to drive during the course of their day.