Help Desk Support Specialist (Active Secret Clearance Required)
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A rapidly growing mission-focused federal technology contractor is seeking a Help Desk Support Specialist to support a high-visibility Department of Defense environment in Arlington VA. This is a client-facing hands-on desktop support role supporting end users in a secure enterprise setting. The ideal candidate is comfortable resolving technical issues in personwalking offices cubicles and workspaces to troubleshoot and remediate hardware and software issues. This is not a call-center-only environment.
The team is ready to hire immediately and will only consider candidates who meet the highlighted clearance and certification requirements.
Key Responsibilities
- Provide Tier 2 walk-up desktop support to end users
- Troubleshoot and resolve PC laptop printer and peripheral issues
- Install configure and maintain hardware and software systems
- Support operating systems standard enterprise applications and email accounts
- Perform moves adds and changes (MAC work) for IT hardware and software
- Manage and resolve service tickets within performance requirements
- Coordinate vendor or manufacturer warranty repairs when required
- Provide limited after-hours or weekend infrastructure support as needed
- Support both local and remote users in a secure networked environment
- Maintain strong customer service standards in a mission-driven setting
Required Qualifications
- Active DoD Secret Clearance (no interim clearances)
- U.S. Citizenship (required by federal contract)
- DoD 8140 compliant certification (Security CE or higher) required at start
- Experience with DoD Risk Management Framework (RMF)
- Minimum 2 years of experience (at least 1 year specialized in desktop support/field operations)
- Experience supporting Windows operating systems and enterprise environments
- Working knowledge of LAN/WAN networking fundamentals
- Strong written and verbal communication skills
- Professional customer-facing demeanor
Education
- Associate degree in a related technical field OR two years of additional relevant experience in lieu of degree.
$70000 - $82000 a year
Required Experience:
IC
Key Skills
About Company
Latitude Inc is an organization providing staffing solutions and government services for companies and public sector.
