Help Desk Support Specialist (Active Secret Clearance Required)

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

A rapidly growing mission-focused federal technology contractor is seeking a Help Desk Support Specialist to support a high-visibility Department of Defense environment in Arlington VA. This is a client-facing hands-on desktop support role supporting end users in a secure enterprise setting. The ideal candidate is comfortable resolving technical issues in personwalking offices cubicles and workspaces to troubleshoot and remediate hardware and software issues. This is not a call-center-only environment.

The team is ready to hire immediately and will only consider candidates who meet the highlighted clearance and certification requirements.

Key Responsibilities

Provide Tier 2 walk-up desktop support to end users
Troubleshoot and resolve PC laptop printer and peripheral issues
Install configure and maintain hardware and software systems
Support operating systems standard enterprise applications and email accounts
Perform moves adds and changes (MAC work) for IT hardware and software
Manage and resolve service tickets within performance requirements
Coordinate vendor or manufacturer warranty repairs when required
Provide limited after-hours or weekend infrastructure support as needed
Support both local and remote users in a secure networked environment
Maintain strong customer service standards in a mission-driven setting

Required Qualifications

Active DoD Secret Clearance (no interim clearances)
U.S. Citizenship (required by federal contract)
DoD 8140 compliant certification (Security CE or higher) required at start
Experience with DoD Risk Management Framework (RMF)
Minimum 2 years of experience (at least 1 year specialized in desktop support/field operations)
Experience supporting Windows operating systems and enterprise environments
Working knowledge of LAN/WAN networking fundamentals
Strong written and verbal communication skills
Professional customer-facing demeanor

Education

Associate degree in a related technical field OR two years of additional relevant experience in lieu of degree.

$70000 - $82000 a year

Required Experience:

The team is ready to hire immediately and will only consider candidates who meet the highlighted clearance and certification requirements.

Key Responsibilities

Provide Tier 2 walk-up desktop support to end users
Troubleshoot and resolve PC laptop printer and peripheral issues
Install configure and maintain hardware and software systems
Support operating systems standard enterprise applications and email accounts
Perform moves adds and changes (MAC work) for IT hardware and software
Manage and resolve service tickets within performance requirements
Coordinate vendor or manufacturer warranty repairs when required
Provide limited after-hours or weekend infrastructure support as needed
Support both local and remote users in a secure networked environment
Maintain strong customer service standards in a mission-driven setting

Required Qualifications

Active DoD Secret Clearance (no interim clearances)
U.S. Citizenship (required by federal contract)
DoD 8140 compliant certification (Security CE or higher) required at start
Experience with DoD Risk Management Framework (RMF)
Minimum 2 years of experience (at least 1 year specialized in desktop support/field operations)
Experience supporting Windows operating systems and enterprise environments
Working knowledge of LAN/WAN networking fundamentals
Strong written and verbal communication skills
Professional customer-facing demeanor