Commercial Service Support Specialist

Imagine yourself

Thriving in a supportive team environmentthat inspires you to strive for excellence.

Joining a companywith a proven track record of success and an exciting future.

Contributing to a brighter more sustainable future.

At Hach () a Veralto company we ensure water quality for people around the world and every team member plays a vital role in that mission. Our founding vision is to make water analysis betterfaster simpler greener and more informative. We accomplish this through teamwork customer partnerships passionate experts and reliable easy-to-use solutions.

As part of our team and the broader Veralto network youll be part of a unique work environment where purpose meets possibility: where youll make an immediate measurable impact on a global scale by enabling the worlds everyday water needs and where youll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health were working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: offer:

• Powerful team looking forward to working with you.

• Possibility to work from Home (2 days per Week).

• Further development of your personal skills through a varied range of tasks.

• Flexible working hours

• Monthly cafeteria allowance

• Private medical insurance.

• Public transport or commuting allowance

As a Commercial Service Support Specialist you will play a key role in ensuring the smooth operation of our Service and Maintenance Programs while also contributing to general commercial support activities. As first point of contact you will be a vital link between technicians customers and internal teamscoordinating service delivery and supporting long-term customer satisfaction and loyalty.

This position is part of the Customer Support team located in Budapest and will be hybrid (3 days a week at the office and 2 from home). This opportunity will also be a fixed contract of 18 months for a maternity leave coverage.

A typical day will include:

• Taking responsibility for coordinating the planning and delivering our Service and Maintenance Programs including supporting renewals and expansions.

• Supporting commercial proposals and creating tailored service offers aligned with customer requirements.

• Acting as the first point of contact for customers assisting them with adding new devices extending contracts and exploring additional opportunities.

• Handling and supporting the Field Service teams dispatch activities in our Salesforce/ServiceMax based systems by scheduling maintenance appointments and optimizing service technicians route planning to maximize resource efficiency.

• Maintaining accurate and up-to-date customer and service program data

• Actively monitoring workload- and commercional activity related performance through Salesforce dashboards identifying optimization opportunities and adjusting schedules and offerings when necessary.

• Providing support with other Service Administration tasks when required.

• Contributing your own ideas to improve dispatching and service program processes.
  
  

The essential requirements of the job include

• Commercial background with several years of experience in customer service dispatching and administrative roles.

• Strong command of English and native-level Hungarian; additional Central European languages are an advantage.

• Outstanding organizational skills and a structured approach to work.

• Experience with Salesforce/ServiceMax and proficiency in Microsoft Office (Excel Teams)

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO) a $5B global leader dedicated to ensuring access to clean water safe food and medicine and trusted essential goods. When you join Veraltos vibrant global network of 17000 associates you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on and where youll have valuable opportunities to deepen your skillset pursue your ambitions and grow your career. Together were Safeguarding the Worlds Most Vital Resourcesand building rewarding careers along the way.

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At Veralto we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.