Cash Portal Service, Associate
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About this role
BlackRock is a leading global asset management firm. It provides investment risk management and advisory services to institutional intermediary and individual investors worldwide. The company offers solutions ranging from fundamental and quantitative active management to indexing strategies for broad market exposure. Clients can access these solutions through individual and institutional accounts mutual funds and iShares ETFs.
ThePortalService Team is a new sub-team within the Client Order Management function.
The team is the first contact for BlackRock andThird PartyClients using our online tools tosubmittrades. They guide clients through onboarding and provide live service support. The team works closely with internal BlackRock groups and external parties. They ensuretimelysetup so clients can start trading. Using Aladdin technology they deliver excellent client service via email and phone handling ad-hoc requests.
The Associate will perform various tasksmainly relatedto onboarding and service oversight for Fund Trading using the online system. They will helpestablishthe foundation for this growing area and collaborate with other support groups to offer technicalassistanceand excellent client service. Besides providing adaptable support within the team they will also take part in ongoing project efforts.
Key Role Responsibilities
Work in close partnership with the Business teams to educate and onboard clients onto the online platforms.
Demonstrate high attention to detail and handling of a large amount of client data.
Enrich andvalidatedata population within the back-office trading systems to ensure smooth operating function.
Deliver a world-class client experience through front-line service to clients and related third parties. This includes fielding and responding to client queries via email and phone using Aladdin technology.
Serve as the main point of contact for clients for communication of investment instructions and application offerings.
Understand the end-to-end client support process coordinating with internal and external teams to resolve client enquiries.
Provide oversight of all trading activities that pass through the Aladdin Fund Trading infrastructure resolving any technology or data issues that prevent the transmission of client trades.
Other Competencies
Able to meet deadlines work efficiently and prioritize multiple tasks simultaneously in a dynamic environment.
Able to work independently on tasks you are leading and assumeadditionalresponsibilities with minimal mentorship.
Demonstrate a passion to develop skills working with your team and manager to expand yourexpertise.
Take ownership for completing work and seek ways to improve processes/systems.
Have a personal dedication to get the job done taking pride in what you do and how you perform.
Demonstrate capability to achieve highproficiencyin the core systems plus an interest in learning new applications.
Actively contribute to the success of projectsaccomplishedwithin the team.
Proven analytical ability maturity and discernment in looking after clients.
Ability to communicate effectively and authoritatively with internal partners.
Ability toinitiatechanges with external and internal team members.
Key Skills
Models Service Excellence showing superb communication through professional telephone/email etiquette and interpersonal skills.
Possess time management and prioritization skills.
Highly proficientonindustry-standard software (e.g.Microsoft Office).
Able to provide and receive feedback constructively.
Flexible and open to accepting new challenges.
Functions well within a dynamic group setting that embraces varied methods and ways of thinking.
Our benefits
To help you stay energized engaged and inspired we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability race religion sex sexual orientation and other protected characteristics at law.
Required Experience:
IC
Key Skills
About Company
BlackRock is one of the world’s preeminent asset management firms and a premier provider of investment management. Find out more information here.
