Quality Assurance Engineer (Customer Complaints)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role
In this role as a QA Engineer you will be handling customer complaints ensuring that a structured approach is deployed to find the root cause and act as an interface to communicate with the different stakeholders outside of the factory. You are also responsible for maintaining and improving the quality standards of semiconductor products throughout the manufacturing process.
What You Will Do
Coordinate with cross functional team to ensure 8D/3 x 5 WHY are prepared in quality and timely manner.
Provide timely response and feedback to customer complaint-related requests and questions.
Monitor and manage process OCAPs (Out-of-Control Action Plans) and lot-on-hold dispositions. Ensure timely scoping quarantine of affected equipment and containment of at-risk lots in in-process outgoing and inventory-with-hold (IWH) stages.
Recall / hold/ release material based on risk assessment aligned with factory and obtain BG approval (if needed).
Monitor and analyze in-line quality metrics defect trends.
Prepare and maintain quality documentation including Control Plans Quality Alerts and Inspection Standards.
Track and follow up on the implementation of 8D & LOH (Lot on Hold ) corrective action & validate the effectiveness
Perform QA audit to ensure compliance
Support internal and external audits including compliance with IATF 16949 standards.
Support continuous improvement activities and systemic corrective actions across the organization.
What You Will Need
Bachelors degree in Engineering Physics or Chemistry.
Minimum 3 years of experience in Process or Quality Engineering in semiconductor manufacturing.
Proficient in Problem-Solving Methodologies and Core Quality Tools.
Excellent analytical organizational and communication skills in English (spoken and written).
Ability to lead and work collaboratively with cross-functional teams.
Ability to thrive in a dynamic and challenging environment.
Has experience in IATF 16949 audit & ESD knowledge will be added advantage.
Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright material and the word Nexperia is a registered trademark.
D&I Statement
As an equal-opportunity employer Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all and we consider all applicants fairly as well as providing a safe work environment and reasonable adjustments where requested.
In addition we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Womens groups. Nexperia is committed to increasing women in management positions to 30% by 2030.
Required Experience:
IC
Key Skills
- Test Cases
- Performance Testing
- Quality Assurance
- SOC
- Agile
- Debugging
- Jira
- Perl
- Software Testing
- Test Automation
- Scripting
- Selenium
About Company
Headquartered in the Netherlands, Nexperia is a global semiconductor company with a rich European history and over 15,000 employees across Europe, Asia, and the United States.
