Customer Support Associate (Night Shift)

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Provide world-class customer support via email phone and chat channels for Portuguese and English speaking customers all over the world.
Understand that making a customer happy is crucially important to a businesss success and make that your goal for every contact.
Be creative friendly and solution-oriented with customers and colleagues.
Understand the need to meet expectations rise above them and go that extra mile for customers.
Constantly review the processes and suggest improvements.
Accountable for their own development performance and efficiency.
Understand company values and promote them.
Agents are expected to communicate with colleagues and discuss case issues both in their local offices and international locations via text and video call.

Qualifications :

You have strong verbal & written English skills and Portuguese - youll be supporting Portuguese and English speaking customers but the working language at Wise is English.
Youre flexible. Youre willing to work 5x2 (5 days of working and 2 days of rest). While your scheduling preferences are taken into consideration the scheduling requirements can change based on our customers needs so we cant guarantee you your preferred shift and shifts can change over time.
Youre organized. Youre methodical in your approach with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can but they wont stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience.
Youre cool under pressure. You take charge in challenging situations and you keep your composure if things get tense a fast-paced ever-changing environment is where you thrive.
Youre an exceptional communicator. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will.
Youre open-minded. Youre comfortable and calm when giving or receiving feedback you crave information love learning new things and you cant wait to be part of the team.
Youre a team-player. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will. Most importantly you understand that having a great working culture is everyones responsibility so you treat everyone with respect you always give a helping hand and you let our values guide you.
Youre ideally someone who has worked in customer support before (preferably in banking or finance) but were willing to work with the right person whatever your experience. Were looking for genuine people who work hard and love helping others so if that sounds like you tell us why youre a great fit!

Additional Information :

Please apply by submitting your resume in English. Applications in Portuguese will not be considered.
Early Shift (6015 BRL/month):
- 6AM shift: From 06:00 AM to 2:12 PM (regular 7h 12 minutes shift 1 hour lunch break).
Night Shifts (6015 BRL/month 20% salary increase):
- 9PM shift: From 09:00 PM to 04:18 AM (6h 18 minutes shift 1 hour lunch break).
- 3AM shift: From 03:00 AM to 10:18 AM (6h 18 minutes shift 1 hour lunch break).
Training: This is a fully remote position after 1 month of in-person training.
Residency: You must live in São Paulo and be legally authorized to work in Brazil.

Benefits

RSUs in a rapidly growing company
An annual self-development budget
Health and dental allowance for you and your dependents
Company-paid: Life Insurance and an EAP program
Paid time off: 30 days vacation 3 Me days 1 volunteer day annually
A paid 6-week sabbatical leave after four years
18-weeks of paid parental leave after a year with us and child care assistance
Transportation vouchers
Food (708 BRL per month) and Meal (1166 BRL per month) vouchers
TotalPass access to 3500 gyms and studios throughout Brazil

For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

Employment Type :

Full-time

Key Responsibilities:Provide world-class customer support via email phone and chat channels for Portuguese and English speaking customers all over the world.Understand that making a customer happy is crucially important to a businesss success and make that your goal for every contact.Be creative fri...

Key Responsibilities:

Provide world-class customer support via email phone and chat channels for Portuguese and English speaking customers all over the world.
Understand that making a customer happy is crucially important to a businesss success and make that your goal for every contact.
Be creative friendly and solution-oriented with customers and colleagues.
Understand the need to meet expectations rise above them and go that extra mile for customers.
Constantly review the processes and suggest improvements.
Accountable for their own development performance and efficiency.
Understand company values and promote them.
Agents are expected to communicate with colleagues and discuss case issues both in their local offices and international locations via text and video call.

Qualifications :

You have strong verbal & written English skills and Portuguese - youll be supporting Portuguese and English speaking customers but the working language at Wise is English.
Youre flexible. Youre willing to work 5x2 (5 days of working and 2 days of rest). While your scheduling preferences are taken into consideration the scheduling requirements can change based on our customers needs so we cant guarantee you your preferred shift and shifts can change over time.
Youre organized. Youre methodical in your approach with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can but they wont stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience.
Youre cool under pressure. You take charge in challenging situations and you keep your composure if things get tense a fast-paced ever-changing environment is where you thrive.
Youre an exceptional communicator. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will.
Youre open-minded. Youre comfortable and calm when giving or receiving feedback you crave information love learning new things and you cant wait to be part of the team.
Youre a team-player. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will. Most importantly you understand that having a great working culture is everyones responsibility so you treat everyone with respect you always give a helping hand and you let our values guide you.
Youre ideally someone who has worked in customer support before (preferably in banking or finance) but were willing to work with the right person whatever your experience. Were looking for genuine people who work hard and love helping others so if that sounds like you tell us why youre a great fit!

Additional Information :

Please apply by submitting your resume in English. Applications in Portuguese will not be considered.
Early Shift (6015 BRL/month):
- 6AM shift: From 06:00 AM to 2:12 PM (regular 7h 12 minutes shift 1 hour lunch break).
Night Shifts (6015 BRL/month 20% salary increase):
- 9PM shift: From 09:00 PM to 04:18 AM (6h 18 minutes shift 1 hour lunch break).
- 3AM shift: From 03:00 AM to 10:18 AM (6h 18 minutes shift 1 hour lunch break).
Training: This is a fully remote position after 1 month of in-person training.
Residency: You must live in São Paulo and be legally authorized to work in Brazil.

Benefits

RSUs in a rapidly growing company
An annual self-development budget
Health and dental allowance for you and your dependents
Company-paid: Life Insurance and an EAP program
Paid time off: 30 days vacation 3 Me days 1 volunteer day annually
A paid 6-week sabbatical leave after four years
18-weeks of paid parental leave after a year with us and child care assistance
Transportation vouchers
Food (708 BRL per month) and Meal (1166 BRL per month) vouchers
TotalPass access to 3500 gyms and studios throughout Brazil

For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

Employment Type :

Full-time

Key Skills

Electrical Engineering
SQL
Active Directory
VMware
OS
Windows
Trouble Shooting
Linux
SAN
Java
Technical Assistance
Setup
hardware
Technical Support
Software support

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About Company

Wise

Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more

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