IMMEDIATE JOINER- REF92269K- Deputy Manager O2C- US Shift (630 pm- 330 am) Pune

Pune - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Qualification: Graduate (Commerce) Experience: 7 years Shift timings: 6 PM to 3 AM

RTO : Work from office First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies

Collections: a) Voice calling b) Dispute Management c) Customers account Reconciliation Cash Application a) Cash Application b) Account reconciliation c) Dispute Management d) Voice Calling e) Dr and Cr clarity f) Reasonably Good accounting knowledge g) SAP knowledge strongly preferred h) Reporting in excel/ppt i) Exposure leading a team of more than 10 FTE

1. Has process improvement acumen

the counterparts at client side and maintains a supportive and professional relationship with them

2. Maintains a communication channel to report regular issues and highlight the exceptions

Prior Transition experience is preferred

1. Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly

2. responds to any changes alterations customer requests and escalates as required

3. Solution oriented effective communication with customers on issues raised findings and proposed resolution. 4.. Is mindful of customer feedback voice of customer - coordinates on action plans to address issues

1. Takes on complete responsibility to deliver on assigned tasks; clarifies all doubts and expectations quickly.

2. Prioritizes tasks and works towards completing them3. Seeks support either on own initiative or by escalating to ensure completion of tasks

1. Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with

2. Establishes a clear understanding on the larger goals that both parties need to contribute to

3. In case of differences with others makes efforts to understand the others priorities and contexts; always keeps the larger goal in mind for resolving these differences

4. Addresses problems and finds solutions by working within and between WNS teams including consultation with and/or escalation to other towers when required.

1. Is able to solve routine problems in own area of work by identifying the apparent causes

2. Defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause

3. Gathers information trends and analyses cause-effect relationships for anomalies errors and aberrations in output

4. Proposes coordinates and drives implementation of process improvements along with the transformation team.

1. Participates actively in team meetings; articulates thoughts clearly

2. Listens with attention and builds own understanding

3. Anticipates areas where support or influence will be required

4. Is able to influence using data facts as well as different viewpoint

Qualifications :

Bcom

Remote Work :

Employment Type :

Full-time

Qualification: Graduate (Commerce) Experience: 7 years Shift timings: 6 PM to 3 AMRTO : Work from office First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficienciesCollections: a) Voice calling b) Dispute Man...