Claims Performance Specialist – Vendor Relationships (Property)
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity
Youre a relationship-builder with deep Property claims expertise and a passion for improving how things work. As a Claims Performance Specialist Vendor Relationships you will play a critical role in strengthening our vendor partnerships across Property claims.
In this role youll focus on improving performance controlling costs and enhancing the experience for our members. Working closely with the Vendor Manager and internal stakeholders youll leverage data insights and collaboration to drive measurable improvements. If you thrive in a systems-driven environment enjoy influencing without authority and are motivated by continuous improvement this role is for you.
A Place to Belong
AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel insurance memberships and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Paid vacation and personal days including a Volunteer Day and Me Day
- Flexible work models that make sense for your lifestyle
Who You Are
A subject matter expert in Property claims with strong understanding of vendor performance and quality standards
A confident relationship-builder who can influence outcomes without direct authority
Comfortable leading professional solution-focused performance discussions
Analytical and data-driven with the ability to interpret KPIs and identify trends
Highly organized and able to manage multiple priorities while staying aligned to strategic goals
Collaborative and adaptable working effectively across claims operations vendors and leadership
Professional respectful and aligned with AMAs values in every interaction
How Youll Make an Impact
Monitor and enhance vendor performance using KPIs scorecards and established protocols
Conduct estimate reviews to ensure quality compliance and cost effectiveness
Lead recurring vendor performance meetings and support ongoing relationship management
Act as a liaison for complaint resolution between Claims operations vendors and insured members
Research and build relationships with non-preferred vendors as part of prospecting initiatives
Partner with the Vendor Manager to develop and implement quality improvement strategies
Produce monthly quarterly annual and ad hoc reporting to support performance analysis and decision-making
Serve as a subject matter expert for claims systems supporting platform development testing and deployment
Monitor and support system tools and integrations to ensure optimal performance
Explore new platforms and support pilot programs with potential vendor partners
Facilitate cross-functional meetings to ensure alignment risk mitigation and clear communication
What You Bring to the Table
CIP designation from the Insurance Institute of Canada (or active progress toward completion)
Extensive expertise in property remediation and restoration
Minimum 8 years of Property & Casualty insurance claims experience (personal and commercial) or equivalent operational claims experience
General claims adjusting experience
Hands-on experience with claims management systems and performance tools
Strong communication skills with the ability to engage vendors frontline teams and leadership
Solid understanding of personal lines property and casualty insurance
Strong planning prioritization and organizational skills
Comfortable working in a systems-driven data-informed environment
Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact Well work with you feel supported throughout your journey with us.
-WORK MODEL:
Hybrid-We thank all applicants for their interest; however only those selected for an interview will be contacted.
Required Experience:
IC
Key Skills
- Risk Management
- Data Entry
- Vendor Management
- Mobile Devices
- Workers' Compensation Law
- Automotive Diagnostics
- Live Chat
- Merchandising
- Contract Management
- Contract Negotiation
- Cash Handling
- negotiation
