Open Jobs Senior Manager, Retail Communications

Job ID:282976
Job Type:Full Time
Function:Retail Operations
Address:160 Bloor Street East 11th Floor Toronto ON
Working Model:Hybrid
Vacancy Status:This position is for an existing open vacancy

Belong to Something Beautiful

At Sephora Canada beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

Ready for a career glowup As Senior Manager Retail Communications youll shape and execute the strategic vision for retail communications across the organization driving alignment from the executive level to the store floor. The work you do will impact beauty every day as you elevate communication standards fuel innovation and ensure messages support business priorities change initiatives and operational excellence. Youll lead a passionate highperforming team and collaborate crossfunctionallyincluding with our US partners and Canada Employee Engagement teamsserving as a key connector between senior leadership and retail teams. Together youll create forwardthinking communication solutions that keep our retail community informed inspired and united in beauty.

What Youll Do:

As Senior Manager Retail Operations Communications you will set the strategy and lead the execution of how information flows to our storesensuring communications are clear engaging timely and drive strong retail execution. You will:

• Define and lead the retail communications strategy and roadmap in partnership with the Director Workforce Planning & Retail Communications aligning store communications to business priorities culture and Sephoras brand voice.
• Oversee endtoend retail communications workflows from intake and content development through approvals scheduling publishing and execution ensuring clarity accuracy and consistency.
• Own the retail communication and task management platform driving effective task assignment messaging reporting and continuous optimization of the tool.
• Lead and develop the Retail Communications team setting clear expectations ensuring accountability to operating models and SLAs and delivering highquality executionready content for stores and retail leadership.
• Partner closely with regional leaders and store managers to enable effective twoway communication ensuring field feedback informs future communications and priorities.
• Design compelling bestinclass storytelling that engages store teams brings strategy to life and is delivered through the most effective channels within brand guidelines.
• Drive crossfunctional engagement and culturebuilding initiatives including Town Halls Retail Conferences and other inperson and virtual forums as the business requires.
• Lead change and crisis communications managing urgent sensitive or complex messaging to ensure clarity alignment and confidence in times of change.
• Embed a continuous improvement mindset identifying gaps and opportunities in processes platforms and content and partnering proactively with stakeholders to design solutions.
• Design document and uphold the operating model for Retail Communications maintaining tools processes and documentation while holding the team accountable to standards.
• Own reporting analytics and insights including volume forecasting readership execution metrics and annual benchmarks translating data into clear actions and recommendations.
• Manage internal administrative operations including shared inboxes and ticket resolution ensuring service levels are met and stores receive timely effective support.
• Coach mentor and grow team members supporting career development strengthening engagement and retention and contributing to Sephoras broader talent pipeline.

What Youll Bring:

• 5 years of experience leading fastpaced multitiered retail or field communications in a corporate or professional environment
• 3 years of people leadership experience with a proven ability to develop coach and lead highperforming teams
• Exceptional communication and storytelling skills with strength across written verbal and presentation formats
• Strong editing and copyediting expertise with a high bar for clarity accuracy and consistency
• Advanced proficiency in Microsoft Office particularly Word (templates styles formatting) Excel and PowerPoint; working knowledge of Adobe Acrobat
• Strong analytical mindset with the ability to measure communication effectiveness interpret data and adjust strategies accordingly
• Experience using internal communication and workflow platforms to manage content tasks and reporting
• High level of initiative adaptability and integrity with a constructive solutionsoriented approach to challenges and stakeholder negotiations
• Excellent organizational and timemanagement skills with strong attention to detail in a highvolume environment
• Demonstrated commitment to client service standards and supporting field teams with timely actionable communications
• Openness to feedback and a continuousimprovement mindset actively applying learnings to elevate performance
• Bilingual in English and French considered a strong asset
• Ability to learn quickly navigate ambiguity with confidence and take ownership in evolving or complex situations

#FSCHIRING

What Youll Get:

• Caring Community. Youll collaborate with teammates who are equally passionate about innovating doing the right things and driving the industry forward together united in beauty.
• Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge stretch and develop your skills. Youll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• Meaningful Work. As you make an impact on beauty youll feel and see the positive change (consumer industry and social) your individual voice is a part of.
  
  

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

• Wealth. Were passionate about pay equity and transparency. The compensation ranges between CAD$126400.00 - CAD$141000.00 plus bonus RRSP matching. The final pay offered will depend on various factors including but not limited to the actual qualifications and experience of the individual and any additional non-discriminatory legitimate business factors relevant to the position and/or location.
• Health. Choose a healthcare plan to fit you and your familys needs with medical dental vision life and disability coverage. Access to our program to support your mental financial physical and social well-being.
• Balance. Youll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule vacation and flex days and maternity/paternity leave.
• Growth. A career glow-up is built into every role with access to training and development as well as tuition reimbursement.
• Perks. Think youve tried it all Enjoy a 30% discount on all merchandise/services opportunities for gratis and flash sale discounts on LVMH brands.
• Support. Tap into volunteer and donation matching Employee Assistance Program and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can belong grow and build a beautiful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise) other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.