Lead WIM Investigator

Amazon is seeking a highly motivated Lead WIM Investigator to join our world-class Amazon Security organization and manage workplace incidents involving persons exhibiting inappropriate abusive or threatening behavior.

As a Lead WIM Investigator you will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g. Human Resources Employee Relations and Legal) and security partners (e.g. Site Security and Intelligence Analysts) to assess the concerning behavior develop effective action plans and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved. To be successful in this role you must have experience in Behavioral Threat Assessment and Management (BTAM) Investigations Incident Management Security Operations or Law Enforcement.

You must also have a passion for helping people; be a self-starter and a creative problem-solver; possess strong analytical skills; demonstrate high judgment during high stress situations; demonstrate excellent oral and written communication skills; and have a high degree of integrity.

Key job responsibilities
Build and maintain collaborative partnerships with cross-functional stakeholders (e.g. Human Resources Employee Relations and Legal) and security partners (e.g. Site Security and Intelligence Analysts)

Serve as the key liaison for global regional and local security teams

Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate abusive or threatening behavior

Organize prioritize and investigate multiple incidents concurrently as part of a caseload with overlapping deadlines and changing priorities

Conduct interviews of impacted employees witnesses and/or persons of interest utilizing interviewing techniques

Analyze CCTV video access control systems and other data collection capabilities in response to incidents in order to identify behaviors root causes locations potential evidence and/or person(s) involved

Deliver detailed well-organized factual and timely investigative information reports assessments and presentations for internal customers and stakeholders related to workplace incidents

Document report and appropriately escalate risks threats

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.

Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.

Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.


- 5 years of Incident Management Threat Management Corporate Investigations Law Enforcement Security Operations Crisis Management or related field experience
- Bachelors degree or above in Human Resources Human Resources Management Labor Relations Business/Management Psychology or a related field
- Understanding and competency using physical security technology including CCTV physical access control systems case management systems and other systems
- Understanding and competency using concepts principles and methods related to Behavioral Threat Assessment and Management (BTAM) and the use of Structured Professional Judgement tools

- Masters degree or equivalent in Business Criminology Justice Social Work Human Resources Psychology or related field from an accredited college or university
- Certified Threat Manager (CTM) from the Association of Threat Assessment Professionals (ATAP)

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.