Client Experience Analyst (9 month FTC)
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Job Summary
Why work for us
A career at Janus Henderson is more than a job its about investingin a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights disciplined investments and world-class service. We will do this by protecting and growing our core business amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success and are at the heart of everything we do:
Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust
If our mission values and purpose align with your own we would love to hear from you!
Your opportunity
This is a 9-month FTC Business Analyst role focused on supporting the improvement of processes that have been identified as not meeting client expectations.
Your main focus will be on improving client reporting by supporting the CX Delivery Partner(s) within the Client Experience team.
- Partner with the Business
- Provide professional business analysis
- Work with the CX team to assist in the development of solutions to build a scalable and robust operating model
- Support the implementation of best-in-class client experiences by:
- Work closely with Technology and Data teams to ensure business requirements are translated into clear specifications
- Work with project teams to produce project documentation - e.g. plans issue logs etc.
- Help to define the to-be operating model and support the safe landing of new processes into BAU
- Test client reporting outputs for completeness and accuracy
- Track and follow up activities on the plan and escalate if / when needed
- Carry out additional duties as assigned.
What to expect when you join our firm
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Excellent Health and Wellbeing benefits including corporate membership to ClassPass
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses tuition/qualification reimbursement and more
- All-inclusive approach to Diversity Equity and Inclusion
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace the mindfulness app
- All employee events including networking opportunities and social activities
- Lunch allowance for use within our subsidized onsite canteen
Must-have skills
- A strong interest in financial markets asset management and investing generally and willingness to rapidly progress this knowledge set
- Effective analytical skills and strong attention to detail
- Self-starter and proactive
- Intellectual curiosity and aspiration to learn and develop
- Ability to communicate effectively and work
- Ability to work cohesively in a team
- Good planning organisational and prioritization skills
- Strong writing and proofreading skills and a willingness to go the extra mile to ensure data and content is accurate relevant and consistent
- Good IT skills including PowerPoint Excel and Word
- Bachelors Degree (Mathematics or Sciences) or equivalent work experience
- Immediately available preferred
Nice to have skills
- Exposure to Gen AI and Chat GPT
- Experience in writing SQL scripts
- A highly organized flexible and pragmatic problem-solving mindset
Potential for growth
- Mentoring
- Leadership development programs
- Regular training
- Career development services
- Continuing education courses
You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors were committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Dont worry if you dont think you tick every box we still want to hear from you! We understand everyone has different commitments and while we cant accommodate every flexible working request were happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process please get in touch and let us know at
#LI-SH1 #LI-HYBRID
Annual Bonus Opportunity:Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company department team and individual performance.
Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation pension/retirement plans and various health wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career pagehere.
Janus Henderson Investors is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. All applications are subject to background checks.
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employees job functions (as determined by Janus Henderson at its sole discretion).
You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements including past political contributions and political activities. Applicants past political contributions or activity may impact applicants eligibility for this position.
You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Janus Henderson Investors - Investing in a brighter future together with disciplined investments and world-class service.
