Commercial AV Success Manager 18 month FTC

Your team:This role sits within our Customer Success department and will be the operational and delivery heartbeat of our multimedia strategy working across world-class brands including The Sun and The Times. Reporting to the Customer Success Lead this team acts as the vital bridge between Commercial Sales the Video Production Studio and Editorial Audience teams to ensure our video series and Originals formats are data-backed and flawlessly executed.

Your role:As the Commercial AV Success Specialist you will drive the success of our AV campaigns by providing the high-level insights that win pitches and the expert project management that delivers results. You will take ownership of the operational lifecycle for Originals formats ensuring every campaign exceeds client expectations through data-driven optimization and seamless stakeholder coordination.

Day to day you will:

• Produce weekly and campaign-specific reports focusing on engagement dwell time and demographic breakdowns.

• Empower the Sales team with up-to-date audience insights and channel-level data for new show launches and pitches.

• Monitor live campaigns to identify performance trends and provide real-time optimization to meet client KPIs.

• Build high-impact post-campaign analyses in collaboration with Studio and Digital Account Management to secure future renewals.

• Manage end-to-end campaign timelines from the initial brief to final delivery.

• Coordinate with the Head of Video Production to ensure client assets and production schedules are met.

• Oversee the distribution of video and audio assets to internal teams for social amplification.

• Resolve day-to-day production blockers to ensure operational excellence across the department.

What were looking for from you:

• Expert understanding of audio and video metrics across web and social platforms such as YouTube Meta and TikTok.

• Experience building audience dashboards and reporting templates that transform raw numbers into compelling commercial stories.

• Experience managing complex timelines and multi-disciplinary stakeholders with a high level of attention to detail.

• Ability to balance the needs of an editorial audience with commercial objectives to satisfy all stakeholders.

• Proficiency in using Excel Salesforce and social analytics tools to drive data-led decision making.

If you think you have what it takes but dont tick every requirement on the list please do apply. We recognise that considering someones potential as well as their experience is a great way to hire. We want to hear from people who have a passion to learn and develop.

News UK is one of the leading media businesses in the UK and Ireland. Our newsbrands include The Times The Sunday Times The Sun The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT Times Radio and Virgin Radio UK and we have market-leading local stations across Ireland. Our world-famous brands provide news analysis opinion and entertainment to almost 40 million people each month. Spanning print and pixel audio and video events and experiences our multi-format brands are home to a plurality of opinion representing the diverse communities we serve. Driven by passion guided by principles and acting with purpose we exist to promote a fair society freedom of speech and a little bit of fun. Rethinking continually the business of storytelling we represent reflect and reach the nation telling the stories that matter.

At News UK we embrace a hybrid work model currently requiring a minimum of three days per week in the office. This approach fosters collaboration innovation and team spirit within our workspace. Certain roles may necessitate additional in-office days; please discuss this with your recruiter for specific requirements.

Life at News

Driven by passion guided by principles and acting with purpose. We represent reflect and reach the nation telling the stories that matter. We inform our audiences so that they can make decisions based on trusted information.

We represent reflect and reach the nation telling the stories that matter most. To ensure these stories resonate with as broad an audience as possible it is essential that our organisation reflects the diversity of the people we reach. Whether through age gender ethnicity disability social class or sexuality we are committed to representing the rich variety of voices that make up our society. And we champion a culture where everyone has the opportunity to contribute and thrive as we continue to innovate and drive long term sustainable growth. This is done through our Diversity Strategy.

At News UK we take pride in our exceptional employee-led networks that bring together individuals with shared interests and create a vibrant sense of community. We believe our networks play a vital role in fostering a collaborative and supportive work culture at News UK. Groups that we support include the African & Caribbean Network Parents and Carers and LGBTQ group News Is Out and the Apprentice Society.

Benefits

Some of our benefits include:

• Private medical insurance including coverage for pre-existing conditions

• Discounted gym memberships free ClassPass at Home weekly in person/ virtual exercise classes

• Bikes for Work and Electric Car scheme

• Up to 60% discount on Harper Collins books

• Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks

• Access to exclusive events and competitions with exciting brands such as talkSPORT Virgin Radio UK & The Times. Weekly virtual panel chats with top journalists and celebrities

• Access to wellbeing benefits such as EAP physio/massage and counselling

• A generous pension scheme with employer contributions of up to 5%

• Wide range of training available plus full LinkedIn Learning access

• 25 days holiday plus bank holidays and up to 4 volunteering days per year

We are committed to providing an inclusive recruitment process. If you require reasonable adjustments due to a disability or health condition at any stage of your application or interview please let us know. You can contact us at emailprotected to discuss how we can support you to perform at your best.