Associate Director Global Learning Operations

Job Summary

As Head of Global Learning Operations you will shape how training comes to life across markets across Asia Pacific and Europe ensuring consistent highquality delivery at scale while remaining responsive to local realities. You will lead a globally-distributed marketembedded team that works close to the business partnering with markets to define learning roadmaps rooted in local priorities while ensuring alignment with global direction and core content. You will strengthen ways of working build delivery capability and create the conditions for training to be delivered reliably visibly and at scale through disciplined operational planning governance and service excellence.

General Responsibilities

Market Embedded LearnOps Planning
Lead and develop a globally distributed market embedded LearnOps team
Partner closely with markets to build learning roadmaps that reflect local business priorities while staying anchored to shared global direction and core content
Translate roadmaps into delivery plans that balance ambition and practical realities
Ensure delivery of the core People DNA curriculum and supplemented with local training where needed to meet market realities

Learner Experience and Delivery Standards
Define and embed global delivery standards
Enable local adaptation (e.g. language examples and delivery approach) while maintaining consistency in standards core frameworks taught and learner experience
Monitor delivery quality across markets intervene where standards are not met and drive coaching / corrective actions as required
Feed market execution insights back into planning and feasibility discussions with PeopleDNA curriculum team to improve operability and impact

Associate Trainer & Program Champion Network
Partner with stakeholders in the market to identify develop and support PeopleDNA program champions and Associate Trainers in delivering training in line with learning roadmaps
Build enable and sustain a community network of Associate Trainers and Program Champions to support scalable learning delivery across markets

Learning Service Delivery Operations
Own end-to-end learning service delivery readiness across markets covering scheduling logistics facilitator co-ordination localisation enablement delivery tracking and operational follow-through that is consistent with globally-defined standards
Define and monitor LearnOps performance KPIs (e.g. delivery completion attendance learning feedback) to derive insights for continuous improvement
Anticipate and manage execution risks early aligning stakeholders on mitigation and trade-offs

Operational Data Integrity
Ensure accurate registration and attendance records are captured and validated following training delivery.
Ensure smooth timely handoffs of attendance and registration data supported by clear standards and timelines to local People Services for LMS class registration and learning hours record uploads
Maintain trackers/dashboards that provide visibility into delivery status attendance and market performance.
Ensure disciplined record keeping and transparent reporting

Cost Awareness & Operational Excellence
Partner with the Global Head of Talent and Capability Development and local HRMs to monitor training delivery related costs within a market owned budget model
Identify opportunities to improve efficiency utilisation and scalability across delivery models.
Champion a culture of operational discipline continuous improvement and sustainable execution.

Functional Skills and Knowledge

• Minimum ten years experience in a similar role
• Experience applying global learning delivery standards in complex multicountry environments
• Strong learner/service mindset
• Leading geographically distributed teams
• Strong stakeholder management across markets and levels
• Establish shared standards and operating rhythms creating consistency across markets while avoiding overcentralisation
• Guide the team to partner closely with markets to cocreate roadmaps and execution plans
• Anticipate opportunities and challenges surfacing tradeoffs early and aligning stakeholders around practical execution
• Strong crosscultural fluency
• Digitally savvy; familiar with learning systems/LMS (SuccessFactors a plus) and operational reporting
• Strong analytical capability
• Continuous improvement orientation
• Resourceful and solutionsdriven
• Advanced English proficiency; proficiency in other languages is an advantage
• Comfortable with presenting and public speaking
• Experience with newer technologies like AI or automation is a plus

Education

Bachelors degree or recognized certificates in HR L&D Psychology Education Business or a related field.

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