Services Operations and Engagement Manager
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Services Operations and Engagement Manager
About Us
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalized digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not onlypersonalisedbut predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and connect. They are the behaviors that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.
Learn more at.
About the Role
The Services Operations and Engagement Managerownsthesystem support and operational executionof our services business. This role ensures smooth project setup resource allocation and operational workflows across multiple systems enabling our teams to deliver exceptional client outcomes.
What Youll Do:
- Create and manage services projectsindesignated tools.
- Allocate and assign specializedSitecoreresources to projects based on client needs.
- Streamline various project case types for efficiency and consistency.
- Support workflows between integrated systems tomaintainoperational accuracy.
- Produce reports aggregating data from multiple systems and sources for business insights.
- Collaborate effectively with teams across multiple cultures and regions (AMR and EMEA).
What Youll Need:
- Strong ability to learn quickly think methodically and solve complex problems.
- Excellent communication skills and ability to work across diverse teams and geographies.
- Experience withCertinia ServiceNow and advanced reporting tools (e.g. Excel Power BI) is highly desirable.
- Familiarity with global service operations and cross-cultural collaboration.
Why Sitecore
At Sitecore we offer a vibrant work culture a collaborative environment and the opportunity to work on products that shape digital experiences to fostering growth innovation anda commitmentto our employees professional and personal development. Be part of a visionary innovation-driven team shaping the next era of AI-powered content management in a leading composable DXP.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteranstatusor any other local legally protected characteristic.
Required Experience:
Manager
Key Skills
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
