Associate Software Engineer
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Associate Software Engineer
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and are the behaviors that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital more at
About the Role
The Associate Software Engineer is part of Sitecores Product Support team which plays a critical role in helping customers and partners resolve complex technical challenges and ensure successful implementations of Sitecore solutions.
This is a hands-on technical support role focused on deep investigation and resolution of complex issues across Sitecores product suiteincluding Experience Platform Experience Manager Cloud and Content Hub. The role involves troubleshooting developing patches and code samples and configuring solutions. While not a full-scale development position it requires strong technical and coding capabilities.
You will collaborate with Certified Sitecore Developers globally primarily through written communication and occasionally via online meetings for high-priority or complex addition to helping Partners and Customers deliver successful Sitecore solutions the team contributes to the development of Sitecore products develops and maintains own modules and applications.
Position will require participation in a rotation 24x7x365 shift schedule including work during late hours and weekends according to the predefined schedule and in compliance with all local labor regulations.
What Youll Do:
- Troubleshoot and resolve complex technical issues related to Sitecore products.
- Analyse product behaviour and usage patterns to identify root causes.
- Develop patches configuration adjustments and code examples to support customers.
- Collaborate with internal teams to improve product stability and support processes.
- Participate in a 24x7x365 shift rotation including evenings and weekends as scheduled.
What Youll Need:
- While this is not a full-scale development role it requires strong programming fundamentals and experience with Microsoft technologies including # Visual Studio MS SQL Server Azure Knowledge of HTML XML/JSON JavaScript and CSS
- Outstanding problem solving and logical thinking skills
- Understanding of object-oriented programming concepts
- Understanding of client-server software architecture
- Experience of working with data structures and creating software algorithms
- Great communication skills in English
Additional Skills That Set You Apart:
- Experience in direct interactions with customer and effectively managing critical situations
- Experience in troubleshooting software performance & scalability issues
- Experience working with technologies such as Linux Kubernetes Elastic Redis Kibana Grafana Kafka GraphQL Cloudflare
- Experience with Javascript frontend frameworks such as Knockout React and Vue
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
IC
Key Skills
- Digital Marketing
- Graduate Engineering
- ASP.NET
- ABAP
- Client Services
- ERP
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
