Business Manager Operational Service Delivery Senior Associate
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Are you experienced in business management and have strong analytical skills Then you found the right position for you!
As a Business Manager Operational Service Delivery - Senior Associate within the Operational Service Delivery team you will play a pivotal role in supporting the Head of Operational Service Delivery and their leadership team. You will act as a trusted advisor driving strategic initiatives optimizing business performance and ensuring operational excellence. Your responsibilities will span business management project delivery operational support and process improvement; requiring strong analytical communication and stakeholder management skills.
Job responsibilities
Act as a trusted advisor to business heads supporting strategic decision-making and risk management.
Organize and present complex information and prepare analysis and presentations for senior management.
Track and report on objectives and key results aligned with strategic priorities.
Support operational processes troubleshoot issues and resolve discrepancies to mitigate risk.
Lead and coordinate team projects process changes and migrations.
Monitor and analyse SLA/KPI trends drive actions and track outcomes.
Facilitate change management and process improvement initiatives.
Coordinate team activities and prepare materials for meetings and strategy sessions.
Support audit regulatory and compliance deliverables.
Ensure adherence to technical standards policies and controls.
Required qualifications capabilities and skills
Relevant experience in business management project management or operational support roles within a financial institution.
Strong analytical technical and problem-solving skills with keen attention to detail.
Ability to communicate effectively with all levels of employees including senior management.
Experience in facilitating change management and strategic communications.
Proficiency with Microsoft Excel (analysis pivots lookups) PowerPoint Word and Outlook.
Demonstrated ability to coordinate cross-functional change and migrations.
Experience in incident management and remediation with measurable SLA/KPI improvements.
Self-motivated tenacious and able to work independently in a fast-paced matrixed environment.
Preferred qualifications capabilities and skills
Experience with collaboration tools (Confluence SharePoint) and survey tools (Survey Monkey Qualtrics).
Familiarity with data and BI tools (Tableau Power BI Alteryx Python) or willingness to learn.
Experience in operational roles across multiple business areas and functions.
Knowledge of the securities industry fund accounting operations and back-office processes.
Ability to design and maintain SOPs/runbooks and service metrics.
Proven track record in driving continuous improvement initiatives.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
