Customer Success Manager I

At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K-12 education experience everywhere.

Team Overview

The Senior Customer Success Manager for the APAC region serves as a strategic advisor and primary relationship owner for customers across diverse countries and cultures in the Asia-Pacific market. This role focuses on maximizing customer health product adoption and satisfaction while ensuring customers achieve meaningful outcomes with PowerSchools K12 solutions. This position requires deep familiarity with APAC market dynamics international customer expectations and region-specific education and technology environments.

Description

The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction retention and growth.

Your day-to-day job will consist of:

• Own the strategic relationship with a portfolio of APAC customers.

• Drive product adoption customer health and satisfaction.
• Conduct success planning and business reviews tailored to APAC needs.
• Monitor health indicators and mitigate risks.
• Partner with Sales to support renewals.
• Analyze usage data to recommend improvements.
• Manage escalations with cultural sensitivity.
• Represent the voice of customers internally.

Minimum Qualification

• Bachelors degree or equivalent experience.
• 3 years of Customer Success Account Management or similar experience supporting SaaS or technology customers.
• Experience managing APAC or international customer accounts across multiple countries cultures and business environments.
• Familiarity with APAC education systems enterprise norms communication styles or procurement cycles.
• Demonstrated success managing complex multinational customer relationships and navigating cross-cultural communication.
• Experience supporting renewal strategies in partnership with regional Sales teams.
• Strong consultative relationship-building and customer outcomedriven skills.
• Ability to work effectively across multiple time zones and adapt communication styles for diverse customer audiences.
• Proficiency with CRM and Customer Success platforms (Salesforce and Gainsight).
• Excellent written and spoken communication skills
• Strong problem-solving abilities with the capacity to guide customers across varied operational and technical landscapes.

Preferred Qualification

• Multilingual ability a strong plus (e.g. Mandarin Japanese Korean or other APAC languages).

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing