Strategy Lead, Global Records & Information Management CoE

Global Operations Risk and Control Team supports the management of operational risk by embedding robust risk culture through talent metrics and data across the operations function globally. We are a team of highly effective problem solvers in strategy operations and risk management.

We are searching for a dynamic self-driven leader who thrives in ambiguity and is passionate about solving complex high impact challenges through data and cutting-edge technology. As the Global Records & Information Management Strategy Lead you will play a pivotal role in shaping the enterprise approach to records management driving compliance and safeguarding important business records together with the business.

Position Responsibilities:

• Develop and execute enterprise RIM strategies leveraging data analytics and AI to ensure global regulatory compliance.

• Lead largescale enterprisewide records management implementations across key repositories such as SharePoint.

• Partner with global stakeholders across operations technology legal compliance and risk to advance RIM policy compliance training and awareness.

• Oversee RIM governance through committees and working groups ensuring progress against milestones and effective risk monitoring.

• Produce and analyze metrics and reports; maintain the Global Record Retention Schedule in alignment with evolving regulations.

• Drive change management and communications initiatives that strengthen RIM accountability stakeholder engagement and a culture of compliance and innovation.

Required Qualifications:

• Minimum 5 years of experience in risk and control compliance audit and/or records management within financial services.

• Degree in records/Information management/computer science/data analysis or library science or related field preferred.

• Professional certifications in risk management auditing compliance or RIM are advantageous.

• Experience in managing large-scale archival and destruction projects.

• Familiarity with global insurance operations and regulatory environments.

• An understanding of Manulife lines of business various global functions and organizational framework.

• Proven ability to work in a global matrixed organization.

• Familiarity with MS 365 suite of tools including Purview Power BI Power Platform. Purview and Office.

• Familiarity with records management software and systems such as SharePoint Alfresco Confluence or similar applications.

Preferred Qualification:

• Strategic thinker with experience in financial services operations strategy and risk management.

• Strong leadership project management and crossfunctional collaboration skills with the ability to manage multiple priorities in fastpaced environments.

• Proven analytical and problemsolving capabilities including interpreting complex data to drive informed decisions.

• Adaptable and innovative with enthusiasm for emerging technologies such as data analytics and AI.

• Highly organized detailoriented and committed to compliance integrity and operational excellence.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well acknowledge and back you in a flexible setting where well-being and inclusion mean more than just words.

• As part of our distributed team well support you in crafting the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.