Clerk, RegistrationSwitchboardHealth Records, Qathet General Hospital Powell River

Within the context of a patient client and family centred model of care and in accordance with the Mission Vision and Values and strategic directions of Providence Health Care the person promotes a safe respectful and civil working environment for patients residents families visitors and staff.

Reporting to the Manager Records Management and Registration or designate performs a variety of registration and switchboard functions such as registering patients (including inpatients outpatients ambulatory care patients and emergency patients) in the computerized admission/discharge/transfer system. Processes preadmissions admissions and discharges. Performs records processing duties such as assembly retrieval and delivery of records; filing identifying verifying and correcting patient information. Performs clerical duties related to the release of patient information for continuity of care. Operates the computerized telephone exchange locates personnel through the use of pagers answering services and the public address systems and responds to emergencies by methods such as calling established codes. Performs other related clerical functions as required.

Education:
Grade 12 plus two years recent related experience or an equivalent combination of education training and experience.

Skills & Abilities:
Ability to keyboard at 40 wpm.
Knowledge of medical terminology.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to operate related equipment.

• A competitive salary: $24.80 CAD/Hr
• Growth opportunities:We welcome individuals at all stages of their career offering opportunities for professional development and growth.
• Inclusive culture: We respect the diversity dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

• Interviews patients relatives and/or family to obtain registration information such as relevant personal and demographic information and responsibility for payment and registers patient in the computerized admission/discharge/transfer system. Processes preadmissions. Accesses HealthNet as required to determine the patients healthcare number (PHN) or assigns a new PHN if required. Searches other databases as required.
• Completes and prints registration forms related to the documentation of patients and forwards this information to appropriate departments. Obtains signatures as appropriate. Prepares and applies identity bands to patients.
• Receives payments for non-resident and self-pay charges and medical/surgical supplies; issues receipts; explains hospital policy regarding deposits and room differentials. Receives and records patient valuables for safekeeping.
• Follows established quality assurance procedures by reviewing and editing patient data; produces audit reports as requested.
• Provides telephone exchange services by operating a computerized switchboard to receive and transfer calls utilizing pagers answering service and the public address system to contact individuals; takes messages for staff and forwards by telephoning directly.
• Responds to patient and visitor requests for information and directions in accordance with department standards.
• Responds to a variety of emergency signals for such situations as cardiac arrest bomb threats and disasters by operating locating equipment and following established codes and procedures to notify appropriate individuals and departments.
• Performs record processing functions related to patient records by assembling/scanning quality control validation identifying verifying and correcting patient information utilizing the computerized Admission Discharge Transfer and/or Electronic Health Record System checking for discharges and/or previous admissions pulling and delivering patient folders and documents processing patient folders and documents merging duplicate files making up folders and printing chart labels and filing as required.
• Retrieves patient records according to established policies and procedures photocopies information and maintains and updates records utilizing computerized record location systems. Refers unusual requests to the Manager and/or designate.
• Follows up regarding problems with documentation such as questionable encounters duplicate registrations and merges. Takes the appropriate steps to correct or resolve problems as required. Initiates edits and merges duplicate numbers as required.
• Answers inquiries related to the release of patient information for continuity of care by performing duties such as receiving request retrieving files photocopying and releasing in accordance with established procedures.
  
  

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence living our Mission Vision and Values means providing British Columbians with compassionate socially just exceptional and innovative care every day.

From our humble roots 129 years ago Providence has grown into globally renowned research teaching and care organization. As individuals within a mission-driven organization we choose to be part of Providence Health Care because we value the organizations long commitment to social justice and compassionate care and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care & the new St. Pauls Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples including the territories of the xʷməθkwəyəm (Musqueam) Skwxwú7mesh (Squamish) and Səlílwətaʔ/Selilwitulh (Tsleil-